Dear Mr. Renaldy, Warm greetings from ai hotel Jakarta Thamrin. Let me introduce myself, my name is Rocky Rakiyan Ranacita, Guest Service Leader of ai hotel Jakarta Thamrin. Thank you for taking the time to share your review of your stay with ai hotel Jakarta Thamrin. It is a great regret for me to learn that we have not met your expectations. However, it is from feedback like this that we learn and use it to improve ourselves. We work hard to provide an exceptional guest experience, and in this case it is clear that we have not done our best. If you give us a chance to earn your trust back, I assure you that we will do our best to provide you with the best service and experience as many of our other guests have experienced. Sincerely, Rocky Rakiyan Ranacita.