9.3
Exceptional

From 280 reviews

Provided by travelers on
Cleanliness

9.5

Room Comfort

9.5

Meal

9.2

Location

9.4

Service and Facilites

9.4

People often mention about Citadines Gatot Subroto Jakarta
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Room Space (31)
Staff Friendliness (30)
Hotel Area (29)
Accessibility (28)
Bedroom (28)
Distance to City Center (27)
Family Friendly (27)
Ambiance (27)
Bathroom (27)
Wifi (21)
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Traveler Reviews Citadines Gatot Subroto Jakarta

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Customer reviews
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thomas H. K. A.
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Staycation
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8.5

/10

Reviewed 3 week(s) ago

The staff are incredibly helpful! Even though check-in was a little delayed, we were provided with satisfactory service. The place is so cozy. However, the breakfast could use more variety. Besides that, it's pretty awesome!

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Accommodation's Reply
11 Apr 2025
Dear Mr. Thomas, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are apology for the delay upon check in and our breakfast variety. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
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Wisnu A. F.
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9.4

/10

Reviewed 3 week(s) ago

Have stayed here many times. Always a family choice for short trips.
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Accommodation's Reply
08 Apr 2025
Dear Bapak Wisnu, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
Astari S.
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10.0

/10

Reviewed 5 week(s) ago

Been 5 times doing staycation here with my friends. Really comfy.

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Accommodation's Reply
03 Apr 2025
Dear Ibu Astari, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
NURFATIMAH
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10.0

/10

Reviewed 15 week(s) ago

Amazing stay 6 star residence
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2 people find it helpful

Accommodation's Reply
19 Jan 2025
Dear Ibu Nurfatimah, Welcome back ibu. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
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Novi A.
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8.5

/10

Reviewed 16 week(s) ago

So comfortable and satisfied staying at this properties 🥰

2 people find it helpful

Accommodation's Reply
08 Jan 2025
Dear Ibu Novi, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
Y***i
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Leisure
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10.0

/10

Reviewed 16 week(s) ago

Will come back here again if I go to Jakarta. Friendly staff, strategic location, great view
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1 people find it helpful

Accommodation's Reply
12 Jan 2025
Dear Valued Guest, Warm greetings from Citadines Gatot Subroto Jakarta. We are very grateful that you enjoyed staying with us. We will be waiting for your return to Citadines Gatot Subroto Jakarta. Warm Regards, Fajri Rahmadoni. Asst. Guest Service Manager. Citadines Gatot Subroto Jakarta
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F***a
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8.5

/10

Reviewed 16 week(s) ago

the staff is friendly, everything is good, only the bathroom smells a bit
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1 people find it helpful

Accommodation's Reply
08 Jan 2025
Dear Valued Guest, Warm greetings from Citadines Gatot Subroto Jakarta. We apologize for the inconvenience that occurred in the bathroom area. Thank you for giving us your feedback, we will always strive to improve the quality of our rooms. We hope to provide better service in the future when you visit Citadines Gatot Subroto Jakarta again. Thank you, Fajri Rahmadoni. Asst. Guest Service Manager. Citadine Gatot Subroto Jakarta
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Riana S.
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Leisure
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10.0

/10

Reviewed 16 week(s) ago

Good, but the breakfast menu lacks variety
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1 people find it helpful

Accommodation's Reply
05 Jan 2025
Dear Ibu Riana, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Ibu Riana, as receiving feedback from our guest motivates us to further improve our commitment to delivering good service. Once again, we thank you for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
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Vega R.
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10.0

/10

Reviewed 16 week(s) ago

Next time I will come here again. The room is complete with a kitchen, dispenser, microwave and cooking and eating utensils. Only the magic jar is missing. The swimming pool is good and the gym facilities are also quite good.
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Accommodation's Reply
12 Jan 2025
Dear Mr./Mrs. Vega, Warm greetings from Citadines Gatot Subroto Jakarta. We are very grateful that you and your family enjoyed staying with us. We will be waiting for your return to Citadines Gatot Subroto Jakarta. Warm regards, Fajri Rahmadoni. Asst. Guest Service Manager. Citadines Gatot Subroto Jakarta
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T***A
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Business
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9.4

/10

Reviewed 17 week(s) ago

The hotel staff is friendly and responsive. The room is clean.
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4 people find it helpful

Accommodation's Reply
01 Jan 2025
Dear Valued Guest, Thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and that we have met your expectations in our property quality service. Your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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H***a
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10.0

/10

Reviewed 17 week(s) ago

The most comfortable hotel for families, all the staff are friendly
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2 people find it helpful

Accommodation's Reply
01 Jan 2025
Dear Valued Guest, Thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and that we have met your expectations in our property quality service. Your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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Desi D.
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9.7

/10

Reviewed 17 week(s) ago

It was a pleasant stay at Citadines Gatot Subroto, the staff were friendly, the rooms were clean and spacious, but there was only one thing that was a shame. The variety of food was lacking, in fact it was a little, in my opinion it should be increased.
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2 people find it helpful

Accommodation's Reply
01 Jan 2025
Dear Mrs. Desi, thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and we have met your expectations in our property quality service. We apologize for our lack of food variety, we would like to inform you that in early 2025 we have increased our breakfast variety, ma'am. Ma'am, your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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Maya R.
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10.0

/10

Reviewed 18 week(s) ago

Sorry, I didn't get a chance to take room photos, but I thoroughly enjoyed my stay at Citadines Gatot Subroto Jaksel. Excellent service, comprehensive facilities, delicious breakfast options, and plenty of choices. Keep succeeding!

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Accommodation's Reply
01 Jan 2025
Dear Ms. Maya, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards. Receiving feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 20 week(s) ago

We love staying here. The room si not sound proof, hope this can be improved,

3 people find it helpful

Accommodation's Reply
08 Dec 2024
Dear Valued Guest, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for your stay with us and we are apology for the inconvenience caused by noisy. Thank you for the feedback, we will try our best to provide the room with quite room. However, in the meantime, we are providing the earplug by request to Guest Services or you may choose our 1-bedroom executive above that quieter than studio suite room. Once again, thank you and looking forward to welcoming back you at Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni Asst. Guest Services Manager Citadines Gatot Subroto Jakarta
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 21 week(s) ago

Love the place! Very cozy! There's a small covenience store at the ground floor which is nice. Opted to make use of the small pantry to cook breakfast and loved the amenities!

1 people find it helpful

Accommodation's Reply
01 Dec 2024
Dear Valued Guest, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards, as receiving feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
I***e
icon-Business
Business
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10.0

/10

Reviewed 24 week(s) ago

Best really like it Thank you Citadines
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Accommodation's Reply
21 Nov 2024
Dear Valued Guest, thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and that we have met your expectations in the quality of our property services. Your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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S***e
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9.7

/10

Reviewed 25 week(s) ago

Always want to come back here. The friendliness of the receptionist: Ms. Julia. Cleanliness of the room, cleanliness of the sheets, blankets, pillow cases and towels, comfort of the room, cleanliness of the cutlery, bathroom. All are clean and satisfying. Thank you Citadines 🙏🙏🙏.
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1 people find it helpful

Accommodation's Reply
09 Nov 2024
Dear Guest, Thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and that we have met your expectations in our property quality service. Thank you for mentioning Julia from Guest Service, Your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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S***e
icon-Business
Business
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9.7

/10

Reviewed 25 week(s) ago

Thank you very much to Mrs. Julia who has been so kind in helping us since we checked in until we checked out. She helped us a lot during our stay at Citadines. We are satisfied with the service that has been given. Makes us want to come back and come back here again.
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1 people find it helpful

Accommodation's Reply
14 Nov 2024
Dear Valued Guest, Thank you for choosing us as your accommodation choice for your vacation. We are very happy that you enjoyed your stay with us, and that we have met your expectations in our property quality service. Thank you for mentioning Julia from Guest Service, Your kind words motivate us to further improve our commitment in providing good service. Thank you and we look forward to welcoming you back to Citadines Gatot Subroto Jakarta. Best Regards, Fajri Rahmadoni. Asst. Guest Service Manager
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A***h
icon-Staycation
Staycation
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9.1

/10

Reviewed 26 week(s) ago

What a lovely place to stay 😍.

1 people find it helpful

Accommodation's Reply
31 Oct 2024
Dear Valued Guest, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards, as receiving feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
Z***m
icon-Staycation
Staycation
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8.8

/10

Reviewed 27 week(s) ago

The city view from the room is truly amazing.
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Accommodation's Reply
24 Oct 2024
Dear Valued Guest, Warmest greeting from Citadines Gatot Subroto Jakarta. Thank you for taking the time to share your stay experience at Citadines Gatot Subroto Jakarta! It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home! We are happy to have met your expectations in service and quality standards and receiving feedback from our guest motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back at Citadines Gatot Subroto Jakarta. Yours sincerely, Fajri Rahmadoni | Asst. Guest Service Manager
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