Traveloka (999)
9.0
Exceptional
From 999 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.9
Location
9.1
Service and Facilites
9.0
People often mention about Horison Ultima Menteng Jakarta
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Staff Friendliness (135)
Distance to City Center (126)
Room Space (116)
Bedroom (111)
Ambiance (104)
Accessibility (98)
Bathroom (96)
Hotel Area (90)
Family Friendly (83)
Taste (83)
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Traveler Reviews Horison Ultima Menteng Jakarta
Number of reviews per page
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40
Customer reviews
Z***h
Business
9.1
/10
Reviewed 3 day(s) ago
Overall it is pleasant regarding the location close to Gambir Station, the staff are very helpful, solution-oriented and friendly. The thing that needs to be improved is the unpleasant smell in the bathroom, making it uncomfortable. Thank you Horison
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1 people find it helpful
T***a
Business
8.1
/10
Reviewed 4 day(s) ago
the staff was friendly. there is lack of trolley. no hairdryer & refrigerator in room yet.
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A***s
Business
8.8
/10
Reviewed 6 day(s) ago
Some facilities (for example hairdryer) could not be provided, but it was promised from the beginning of check-in that it would be available, but when we checked out it was still not there 😅
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GM
GAYA M.
Business
10.0
/10
Reviewed 1 week(s) ago
Good service, responsive, caring.
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1 people find it helpful
n***k
Business
10.0
/10
Reviewed 1 week(s) ago
Very strategic location in the city center and near Gambir Station. Wi-Fi speed is good for smooth work.
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Bs
Boslem s.
8.8
/10
Reviewed 1 week(s) ago
The elevator is only working 1, and the wait is very long. The swimming pool is small and not very clean.
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1 people find it helpful
DM
Dedi M.
8.7
/10
Reviewed 2 week(s) ago
I extended my stay and asked for the room to be cleaned, but I don't know if it was because they forgot or there was miscommunication, but when I returned to the hotel in the afternoon, the room still hadn't been cleaned.
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1 people find it helpful
Hamzah R.
10.0
/10
Reviewed 2 week(s) ago
Hidden gems hotel in the center of Jakarta, so cool!
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Prayogi N.
Leisure
8.5
/10
Reviewed 2 week(s) ago
Hotel staff is friendly, cleanliness is okay.
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F***Z
Transit
9.1
/10
Reviewed 2 week(s) ago
Overall, the hotel is nice and close to the city center.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. F*z, Warm greetings from Hotel Horison Ultima Menteng Jakarta, Thank you for taking the time to provide comments during your stay at Hotel Horison Ultima Menteng Jakarta, we are very happy for your visit. We always strive to continue to optimize the services we provide for all our guests. The warmth and friendliness that we show aims to make all guests who come can feel our hotel like a second home, so that there is no awkwardness while staying at Horison Ultima Menteng Jakarta. We are very happy to know that you really enjoyed our hotel from the bedroom to the friendliness of our employees. We will convey this happy news and this makes us even more enthusiastic in providing the best service for our guests. We hope that our hotel will remain your main choice every time you visit Menteng - Jakarta. Once again, we thank you. Best regards, Resylia M. General Manager
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HH
Hodirman H.
8.2
/10
Reviewed 2 week(s) ago
The check in and check out process is fast, no hassle. The room is quite spacious and clean.
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Dwi L.
Staycation
8.7
/10
Reviewed 2 week(s) ago
the room is spacious and comfortable, but the wifi can't connect, the staff is friendly and helpful, unfortunately the food ordered via room service takes a long time to arrive, the swimming pool is too deep in my opinion, because the pool is shared with children. if the depth is 1.5 it can still be tolerated in my opinion, but this is about 1.70 deep
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1 people find it helpful
Dessy
Staycation
9.4
/10
Reviewed 3 week(s) ago
The staff is very friendly, given a welcome drink, comfortable place, very cold AC, small swimming pool but makes you happy. Will come back here again.. 👍
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s***l
Staycation
9.4
/10
Reviewed 3 week(s) ago
The hotel staff from the hotel to the security are very mannerly, their hospitality is worth emulating by other hotels. The hotel is also very accessible, in Cikini, the city center, easy to go anywhere. The most minus, the plugs in the room are few hehehe.
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1 people find it helpful
TN
Tiara N.
Staycation
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is very friendly, the room is clean and fragrant, the bathroom is also clean, the facilities are complete
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1 people find it helpful
T***a
Staycation
7.0
/10
Reviewed 3 week(s) ago
The classic nuance is really there, the service is good, you get a welcome drink, the location is also really good because it is quite strategic. It's just that there are 2 lifts but only 1 is working even though both are on (there is no sign that the lift cannot be used, which means both can be used but only 1 is moving, making me have to wait quite a long time several times). In the room where I stayed, there was still a musty smell in the room, everything had been checked and it was clean. Another thing that is very unfortunate is that the AC temperature cannot be adjusted so it was cold all night. It was difficult to sleep at first, but fortunately because there was a bed cover so I could sleep even though it was still cold in the morning. In addition, I think the breakfast menu is not very varied, especially in terms of texture and type of food because there are more types of porridge.
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1 people find it helpful
Accommodation's Reply
09 Apr 2025
Dear Mr./Mrs. T*a. Warmest Greetings from Hotel Horison Ultima Menteng Jakarta. Thank you for taking the time to provide feedback during your stay at Horison Ultima Menteng Jakarta, we are very happy to have you visit. We would like to express our sincere apologies for the less than pleasant experience you had during your stay at our hotel. We are very sorry to hear that the service you received did not meet your expectations, and we appreciate your patience and understanding. We have conducted a thorough evaluation of the situation and are taking steps to improve any areas of our service that were not satisfactory. We will ensure that your feedback is very valuable to us, and we are committed to providing a better experience in the future. Guest satisfaction is our top priority, and we take every feedback seriously. If you would like to provide more information regarding your experience, we would appreciate the opportunity to improve any shortcomings. We look forward to providing better service in the future and hope that you will give us the opportunity to regain your trust. Thank you for your understanding and wisdom. Best regards, Resylia M. General Manager
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Devina F.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Good service, all staff are friendly, rooms are neat and clean
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1 people find it helpful
Y***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
The hotel is nice, the room is clean, the staff is friendly, all is very good. I have stayed here several times, it is satisfying.
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P***n
Leisure
6.5
/10
Reviewed 3 week(s) ago
The staff are all nice, even the security guards are not arrogant, all are friendly. But I felt disturbed when I saw the noise from outside, children running around since 6 am, I reported it to the receptionist around 09:00 but until 10 am the children had not stopped running from one end to the other, I couldn't continue watching, it was difficult to even rest.
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Diana V.
Staycation
8.5
/10
Reviewed 3 week(s) ago
The hotel is very kid-friendly, because there are many kids activities that make kids super happy. It's just that the floor in the pool area is very slippery, so it's prone to slipping. Hopefully the management can improve the comfort and safety of visitors. Thank you 🙏
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+3
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Number of reviews per page
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