Overall Ratings & Reviews Scarletz Premier Suites Kuala Lumpur

Comfortable to stay here, enjoy the facility.

Very nice and I'm so happy to stay in here.

Very nice, location very strategic and clean.

Nice place best view very recommended

Close to everywhere, easy to find transportation, the important thing is to just walk to KLCC.

The check in and check out process is quite easy and fast. But there is still small plastic trash under the bedside table. Please pay attention to the cleanliness again. Thank you

Recommend for staycation in Kuala Lumpur.

The elevator is damp, especially when it's time to check out. 20 minutes waiting for the turn to enter the elevator.

The elevator is very slow. Especially during checkout time.

Always come back to stay here. Close by KLCC.

When checking in with Premier it is quite faster because there are not many questions, there is no deposit. But the queue for the lift is really very uncomfortable, especially in the morning for breakfast, from the 42nd floor to the Ground, we have to be patient because the lift goes down every floor. It really made me panic if I would run out of oxygen, but that didn't happen. Solid in the elevator. It looks like you could add an elevator with that much room.

Clean rooms. There was a problem with the window, but it was immediately responded to and dealt with. Everything went smoothly.

I thought the room that I booked has bathtub AND washing machine, because it was stated so in the app page. But alas, I had to choose either and which is why I was disappointed. I hope there is a compensation on this because the profile of the room does not match the reality. But during my LONG stay there, it was great, nice location and pleasant room. I just didn't really how the receptionist responded to my complaint.

ดีมาก บรรยากาศดี ใกล้ตึกklcc เดินไป 5 นาที ถึง

I arrived the hotel so early morning, the hotel have space for sitting and reception not 24 hours, the staff will come around 7:00am. Hotel environment is very good, not too far from Kuala Lumpur central just walk around 5 mins. Hotel quite busy when check-in and check-out time, I have waiting for elevator almost 1 hour when check-out day. The hotel has all the facilities available for guests such as swimming pool, fitness center and bar. The room I booked was very good with the bathtub and the bed so comfortable for sleeping, Worth for stay!

Apartemennya bersih, peralatannya lengkap, tapi kasurnya kok keras ya, dan Wifi-nya lelet.

Kunci card tidak berfungsi. Sampai kami bolak balik dari lantai 36 mnnyakan solusi. Katanya disuruh menunggu petugas yang incharge. Krena ternyata petugas lobby hanya untuk check in. Manajemen hotel beda lagi. Bukan tanggung jawab lobby. 1 jam kami menunggu di luar kamar. Kedua kali kami ke lobby. Di beri angka password pintu. Tanpa menjelaskan lebih lanjut bagaimana cara memasukkan angka password. Berulang coba-coba. Dengan menempelkan lebih dulu kartu pass. Muncul tidak muncul-muncul. Sampai akhirnya kami mendapat kemudahan dari Allah. Kami coba dengan menempelkan tangan. (tanpa Pass card) ternyata bisa keluar angka. Lalu kami bisa masuk. Sampai sore tidak ada petugas yang konfirmasi ke kamar kami. What a stressfull experience. Semoga tidak terjadi pada customer berikutnya. Kalo terjadi. Segera minta angka pasworrd pintu. Tempelkan tangan anda. Lalu angka akan keluar. Jangan mau diminta menunggu petugas datang. Akan sia-sia.

The receptionist only passed the key without knowledge of the unit condition, no wifi, took so long time to wait for elevator.