9.3
Exceptional

From 110 reviews

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Cleanliness

9.5

Room Comfort

9.5

Meal

9.0

Location

9.5

Service and Facilites

9.3

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Traveler Reviews PARKROYAL Serviced Suites Jakarta

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40
Customer reviews
M***d
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Transit
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10.0

/10

Reviewed 1 week(s) ago

good place, a hotel like an apartment.

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Accommodation's Reply
22 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Z***o
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The staff were very friendly and fast response.

1 people find it helpful

Accommodation's Reply
15 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
Tan R. T.
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Leisure
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10.0

/10

Reviewed 3 week(s) ago

Very clean, spacious, and close to Grand Indonesia Mall and the city center.
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Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
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rudianto
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7.3

/10

Reviewed 3 week(s) ago

The breakfast options are few and not very interesting.
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1 people find it helpful

Accommodation's Reply
09 Apr 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We’re sorry to hear that the breakfast selection did not meet your expectations. Your comments are truly valuable, and we will certainly review our offerings to explore ways to enhance both variety and appeal. We are committed to continuously improving the guest experience, and your input helps us do just that. We hope to have the opportunity to welcome you back for a more enjoyable stay. Simply Yours, Sjefke Jansen Complex General Manager
N***i
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Staycation
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10.0

/10

Reviewed 9 week(s) ago

This the second time I stayed, very homey room and the view great

2 people find it helpful

Accommodation's Reply
05 Mar 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for choosing to stay with us again! We are delighted to hear that you found our rooms homey and enjoyed the great views. It’s always a pleasure to welcome back our valued guests, and we look forward to your next visit for another comfortable and memorable stay. Simply Yours, Sjefke Jansen Complex General Manager
P***P
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Staycation
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10.0

/10

Reviewed 12 week(s) ago

First time staycation in hotel room 78 is really cool, starting from the friendly staff, complete facilities bro, for those looking for a city view atmosphere, the champion because the view is towards Bundaran HI unfortunately I came during Chinese New Year when it was cloudy (but if you want a city view, don't book a studio, the price doesn't lie hehe). ,.. Strategic location equipped with a shuttle if you want to go to GI and so on.. The only drawback is one check-in time is at 15.00 if possible, it could be moved forward so customers can stay longer at the hotel hehe.. Overall, I want to come back here again next time
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Accommodation's Reply
05 Feb 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for choosing to stay with us and for sharing your exciting experience! We’re delighted to hear that you enjoyed the stunning city view from our high-floor suite, as well as our complete facilities and warm hospitality. It’s wonderful to know that our strategic location and shuttle service added to your convenience. We appreciate your feedback regarding the check-in time. While our standard check-in is at 15:00, we will certainly take your suggestion into consideration and do our best to accommodate early check-in requests whenever possible. We’re thrilled to hear that you’re already looking forward to your next stay, and we can’t wait to welcome you back for another fantastic experience—hopefully with even better weather! Simply Yours, Sjefke Jansen Complex General Manager
B***a
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Staycation
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9.1

/10

Reviewed 14 week(s) ago

A very nice stay this time, super helpful team! Thank you! Had a great stay!

2 people find it helpful

Accommodation's Reply
22 Jan 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta, Thank you so much for your lovely feedback! We’re absolutely delighted to hear that you had a wonderful stay with us and that our team was able to assist in making your experience even more enjoyable. Your kind words mean the world to us, and we are grateful for the opportunity to have been part of your journey. We look forward to welcoming you back soon for another exceptional stay. Simply Yours, Sjefke Jansen Complex General Manager
H***z
icon-origin-TRAVELOKA

10.0

/10

Reviewed 15 week(s) ago

stayed during 2024 christmas celebration, view was good,breakfast is good..friendly staff,stayed 3 night and i ended up extend for another night,walking distance to grand indonesia/plaza indonesia..

1 people find it helpful

Accommodation's Reply
14 Jan 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for taking the time to share your heartfelt feedback about your recent stay with us during the 2024 Christmas celebration. We are thrilled to hear that you enjoyed the stunning views, delicious breakfast, and the warm hospitality of our team. It’s truly heartwarming to know that your experience was so positive that you decided to extend your stay with us—it means the world to us. Our prime location, just a short walk from Grand Indonesia and Plaza Indonesia, is something we’re proud to offer, and we’re delighted it added convenience and joy to your stay. Your kind words inspire us to continue creating memorable moments for our guests. We can’t wait to welcome you back in the future and ensure your next visit is just as special, if not more so. Please don’t hesitate to reach out to us directly for any assistance or arrangements for your next stay. Simply Yours, Sjefke Jansen Complex General Manager
Gregorius D.
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10.0

/10

Reviewed 16 week(s) ago

Thank you for the experience Parkroyal has given us. The room is neat, clean, and fragrant. The staff there are so friendly and helpful.

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Accommodation's Reply
10 Jan 2025
Dear Grey d. Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your kind words and for choosing us for your stay. We are delighted to know that you appreciated the cleanliness and refreshing ambiance of your room, as well as the friendliness and helpfulness of our team. Your feedback inspires us to continue delivering exceptional service and creating memorable experiences for our valued guests. We look forward to welcoming you back in the future. Should you require any assistance for your next stay, please don’t hesitate to let us know. Simply Yours, Sjefke Jansen Complex General Manager
C***y
icon-Leisure
Leisure
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8.5

/10

Reviewed 16 week(s) ago

Nice hotel, clean, and near mall and bundaran HI Good choice for family

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Accommodation's Reply
10 Jan 2025
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
N***a
icon-origin-TRAVELOKA

10.0

/10

Reviewed 17 week(s) ago

Everything is nice and new. Love it

2 people find it helpful

Accommodation's Reply
31 Dec 2024
Dear Valued Guest Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to know that you had a pleasant stay and appreciated our facilities and services. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
P***i
icon-Staycation
Staycation
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9.7

/10

Reviewed 19 week(s) ago

Complete room facilities. Friendly staff. Always like to go to Park Royal every time there is a special moment
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Accommodation's Reply
24 Dec 2024
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your kind feedback regarding your recent stay with us. We are delighted to know that you appreciated the complete facilities in your room and our friendly staff. It is always a pleasure to welcome you to PARKROYAL Serviced Suites Jakarta and we are grateful that you continue to choose us for your special moments. We look forward to welcoming you back soon for another memorable stay. Should you need any assistance or have any special requests, please feel free to reach out to me directly. I would be more than happy to assist you personally. Simply yours, Sjefke Jansen Complex General Manager.
D***y
icon-origin-TRAVELOKA

9.7

/10

Reviewed 22 week(s) ago

First time staying here, on the 77th floor, with a great city view.
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3 people find it helpful

Accommodation's Reply
17 Dec 2024
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for sharing your feedback with us. We’re delighted to hear that your first stay was complemented by the stunning city view from the 77th floor. Providing memorable experiences for our guests is what we strive for, and we’re thrilled to know you enjoyed your time with us. We look forward to welcoming you back for another enjoyable visit in the future. Simply Yours, Sjefke Jansen Complex General Manager
Nani n.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

The check in process very fast, lovely employee. The room was vey great and big

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Accommodation's Reply
17 Dec 2024
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for your kind feedback. We’re thrilled to hear that you had a smooth check-in experience and appreciated the warm service from our team. It’s also wonderful to know that you enjoyed the spacious and well-appointed room during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful experience in the future. Simply Yours, Sjefke Jansen Complex General Manager
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Sami T.
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10.0

/10

Reviewed 23 week(s) ago

I would like to make check out 22 Nov 2024, instead 26 Nov 2024, also how much refund might I get from your End's. Sami Q. Turki

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Accommodation's Reply
17 Dec 2024
Dear Valued Guest, Warm greetings from PARKROYAL Serviced Suites Jakarta! Thank you for choosing us for your stay. We hope you had a wonderful experience with us, and it was our pleasure to have you as our guest. We look forward to welcoming you back for another memorable stay in the near future. Simply Yours, Sjefke Jansen Complex General Manager
M***a
icon-origin-TRAVELOKA

9.6

/10

Reviewed 25 week(s) ago

Location is ok. Place is ok. Service is ok. But for the breakfast menu is a little, reduce the variety, please improve.
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2 people find it helpful

Raden R. D. R. K. D.
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Staycation
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6.6

/10

Reviewed 26 week(s) ago

We arrived at 16.10, and the room is not ready yet. They said we should wait for 15 minutes. But until 16.40 the room still not ready. What a joke! People say first impression matters, such a pity they failed.

3 people find it helpful

S***a
icon-Business
Business
icon-origin-TRAVELOKA

9.4

/10

Reviewed 27 week(s) ago

Need to improve the service of the service team in the breakfast area in terms of agility and friendliness in responding to guest needs, thank you.

1 people find it helpful

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Indriyani R.
icon-Staycation
Staycation
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10.0

/10

Reviewed 28 week(s) ago

One of my favorite stays for staycation... really comfortable, so comfortable it feels like home 👍😘
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3 people find it helpful

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Indriyani R.
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Staycation
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10.0

/10

Reviewed 29 week(s) ago

Excellent stayed & very nice view 👍👍

5 people find it helpful

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