Traveloka (137)
9.1
Exceptional
From 137 reviews
Provided by travelers on
Cleanliness
8.9
Room Comfort
8.9
Meal
8.8
Location
9.2
Service and Facilites
8.8
People often mention about SM TOWER Hotel and Convention
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Staff Friendliness (21)
Distance to City Center (20)
Ambiance (19)
Bedroom (19)
Room Space (18)
Bathroom (18)
Taste (18)
Hotel Area (17)
Surroundings (16)
Accessibility (16)
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Traveler Reviews SM TOWER Hotel and Convention
Number of reviews per page
20
40
Customer reviews
Guest
10.0
/10
Reviewed 2 week(s) ago
Easy access, close to town, close to everywhere.
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Accommodation's Reply
29 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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YC
Yuliana C.
9.4
/10
Reviewed 3 week(s) ago
If I go to Berau, I want to stay here again.
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1 people find it helpful
Accommodation's Reply
14 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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S***a
Transit
8.2
/10
Reviewed 4 week(s) ago
The hotel is quite clean. The firm mattress is comfortable. The staff is helpful. The parking lot is spacious.
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Accommodation's Reply
07 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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S***a
Transit
8.2
/10
Reviewed 4 week(s) ago
The hotel is quite clean. The firm mattress is comfortable. The staff is helpful. The parking lot is spacious.
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Accommodation's Reply
07 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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R***s
Leisure
9.7
/10
Reviewed 4 week(s) ago
The hotel staff is very friendly, I left my ID card 2 days after checking out and it was secured by the staff. Thank you for the kind and friendly receptionist.
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Accommodation's Reply
07 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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I***i
10.0
/10
Reviewed 4 week(s) ago
best hotel in berau
best best
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Accommodation's Reply
07 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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O***a
Business
9.7
/10
Reviewed 5 week(s) ago
The hotel is comfortable, the staff is friendly, highly recommended
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Accommodation's Reply
14 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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D***s
10.0
/10
Reviewed 7 week(s) ago
Good
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Accommodation's Reply
07 Apr 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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G***t
8.8
/10
Reviewed 8 week(s) ago
Hot water doesn't work at all. I've waited for 30 minutes but it's still not hot.
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Accommodation's Reply
10 Mar 2025
Dear ……. Warm greetings from the same tower Hotel Berau. Thank you for your input, Sir/Madam … during your stay at the same tower Hotel Berau. We apologize profusely, if there are things that are not pleasing to Sir/Madam, We will conduct an evaluation and re-training for future improvements, Hopefully Sir/Madam … Still give us the opportunity to serve Sir/Madam better. Regards.
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E***o
10.0
/10
Reviewed 8 week(s) ago
Easy check in/out, friendly staff, delicious food/drinks, comfortable and clean room & facilities
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Accommodation's Reply
10 Mar 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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N
Nadezhda
Leisure
10.0
/10
Reviewed 9 week(s) ago
Staff speak English very good. Everybody is friendly, trying to help. I'm in love this place
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Accommodation's Reply
03 Mar 2025
Dear
Warmest greeting from SM TOWER HOTEL BERAU
Thank you very much for taking the time to write valuable review about your recent stay at SM TOWER HOTEL BERAU.
I am very happy to read that you had a great stay with us.
I hope we will soon have the opportunity to welcome you back to SM TOWER HOTEL BERAU.
We truly appreciate it.
Warm regards
A***G
Business
9.7
/10
Reviewed 9 week(s) ago
Hotel staff service is friendly, good and fast
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Accommodation's Reply
03 Mar 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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A***G
Business
10.0
/10
Reviewed 9 week(s) ago
Great, friendly service and good, complete and clean hotel facilities
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Accommodation's Reply
03 Mar 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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L***s
8.5
/10
Reviewed 11 week(s) ago
I really like the room, it's clean and spacious, the staff service is also good and friendly
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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S***o
Transit
8.8
/10
Reviewed 11 week(s) ago
the location is good, close to everywhere. overall comfortable.
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Accommodation's Reply
18 Feb 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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S***o
Transit
8.8
/10
Reviewed 11 week(s) ago
Easy access to the location. Overall okay & comfortable.
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Accommodation's Reply
18 Feb 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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M***d
Staycation
10.0
/10
Reviewed 13 week(s) ago
cool cheap elite steady in the center of berau city
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Accommodation's Reply
03 Feb 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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NA
Naufal A.
Business
10.0
/10
Reviewed 14 week(s) ago
clean hotel, friendly staff, delicious food
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Accommodation's Reply
03 Feb 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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E***s
Transit
8.5
/10
Reviewed 14 week(s) ago
The room is big and quite clean
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Accommodation's Reply
23 Jan 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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A***A
Leisure
9.4
/10
Reviewed 15 week(s) ago
Thank you, the hotel is nice, very comfortable, the room is quiet.
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Accommodation's Reply
23 Jan 2025
Dear ……. Warm greetings from sama tower Hotel Berau. Thank you for taking the time to share your review of your stay at sama tower Hotel Berau. We are very happy to receive positive reviews and strive to maintain them in the future. We hope to welcome you and your family back to sama tower Hotel Berau in the future. Regards. Zaldi. Fo spv.
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Number of reviews per page
20
40
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