7.0
Pleasant

From 24 reviews

Provided by travelers on
Cleanliness

6.8

Room Comfort

6.5

Meal

6.6

Location

7.6

Service and Facilites

6.4

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Traveler Reviews Luxe Living @Central Park

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Customer reviews
M***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

6.3

/10

Reviewed 4 week(s) ago

On application, Luxeliving@Central Park apartment. Reality are Madison Park apartments.

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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 20 week(s) ago

Staff is ok, facilities are ok, only the wifi and TV can't be turned on.
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2 people find it helpful

H***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

Nice, neat and also suitable for families
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2 people find it helpful

A***l
icon-Transit
Transit
icon-origin-TRAVELOKA

7.1

/10

Reviewed 26 week(s) ago

Strategic location above the CP mall, but the view is not good because it is not high enough and faces the back, the facilities are not complete, there is no kitchen set, the sofa is also ugly, there are many piles of beds in the room, so it is not pleasant to look at, the price is expensive but not according to what is obtained, this is the first time checking in at an apartment but it is not as expected.
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1 people find it helpful

A***n
icon-Business
Business
icon-origin-TRAVELOKA

5.4

/10

Reviewed 35 week(s) ago

The internet is down. The elevator to parking lot p7 closes after 10pm.
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3 people find it helpful

Accommodation's Reply
27 Sep 2024
Thank you for your feedback. We apologize for the inconvenience you experienced. Regarding the internet disruption, we have checked and the internet is functioning normally. Regarding the elevator, the apartment has a policy that the elevator to the P7 parking lot is closed after 10 pm for safety reasons. We will provide this information more clearly in the future. We hope you can give us the opportunity to serve you again in the future.
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D***y
icon-Medical
Medical
icon-origin-TRAVELOKA

7.4

/10

Reviewed 36 week(s) ago

Difficult to communicate with the property owner. Heater not working, WiFi intermittent, TV remote is wrong & can't be used.
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4 people find it helpful

S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

5.4

/10

Reviewed 47 week(s) ago

The floor is slippery and oily, the AC is not working well, it is very hot in the room, the bathroom is dirty.
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3 people find it helpful

A***t
icon-origin-TRAVELOKA

5.0

/10

Reviewed 49 week(s) ago

Staying here is not recommended at all, the management is unclear, delaying time and cannot provide a solution. The AC is dirty to the point that the filter is black and dusty, not cold with hot room conditions, the temperature outside the room is cooler than in the room. The room temperature is not suitable for living in at all, the staff from the management have also come and checked the condition of the room which is very hot but there is no solution. The admin staff blames the visitors for the AC not being cold, the staff who came to the location agreed with us that the room was not suitable for living in. There is no good faith whatsoever from the management to respond to this, telling customers to just contact Traveloka about this problem. It is highly not recommended for the place and the staff are incompetent. I left the room and we didn't use it at all. Until 10 pm there was no answer that helped.
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4 people find it helpful

Accommodation's Reply
05 Jun 2024
I'm very sorry to hear about your unpleasant experience. This is certainly very unsatisfactory and does not comply with the standard of service you should receive. We have called an external team after you checked out to confirm this, and regarding the AC, the technician has confirmed that the AC is not damaged even though the filter is dusty, and the filter has also been washed, so we ensure that a similar problem will not occur again in the future. Thank you very much for your criticism and suggestions, we will use them as input so we can improve our quality in the future.
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U***i
icon-origin-TRAVELOKA

5.6

/10

Reviewed 49 week(s) ago

The address was unclear so we were confused about where to get off using Grab and when we got off at the point the security didn't know the address either, so we were led here and there while dragging our suitcases. The check-in process was really draining. There was no hot water in the room, the bed made a few sounds like something was breaking, the sheets were dirty, the bathroom was dirty and the AC wasn't cold enough. It really didn't suit the expedition.
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2 people find it helpful

Accommodation's Reply
05 Jun 2024
We are very sorry to hear about your unsatisfactory experience. We apologize for the inconvenience you experienced during the check-in process and during your stay at our accommodation. However, previously we have included a number that can be contacted and have tried to contact you too. Regarding problems with hot water, beds, bathrooms and AC, we have called our external team to fix these problems and ensure that in the future similar problems will not occur again. Thank you for your suggestions and criticism, we will use your input to improve our quality in the future.
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Joey Joey
icon-origin-TRAVELOKA

5.2

/10

Reviewed 50 week(s) ago

Cockroaches everywhere, bad shower tap, disgusting smell, never never stay again.

1 people find it helpful

Accommodation's Reply
05 Jun 2024
We are very sorry to hear about your unsatisfactory experience while staying at our accommodation. We apologize for the inconvenience you experienced. We take this matter very seriously and will take immediate action to fix the problem you mentioned. The well-being and comfort of our guests is our top priority, and we regret that we were unable to meet your expectations during your stay. We will immediately carry out a thorough inspection and any necessary repairs to ensure that this type of problem does not occur again in the future. We hope you will give us the opportunity to improve your impression by staying at our accommodation again in the future. Thank you for your valuable feedback, as it helps us to continuously improve the quality of our services.
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Gradia Inka Movina Tumigolung
icon-origin-TRAVELOKA

4.8

/10

Reviewed 50 week(s) ago

Jam 11:30 uda di suruh cek out padahal Aplikasi jam 12:00 dengan alasan sistem mereka belum di rubah. Jangan pernah ke apartment ini parah jelek dan berisik. Kotor.

3 people find it helpful

Accommodation's Reply
05 Jun 2024
We are very sorry for your unsatisfactory experience while staying at our apartment. We apologize for any inconvenience you experienced, especially regarding the rushed check-out process and other issues you mentioned. We understand how important check-out times are on schedule, and we will immediately take steps to ensure that our systems are updated to reflect the correct check-out times. Additionally, we will conduct a thorough evaluation of the cleanliness and noise problems you are experiencing, and take action to correct the problems. We are committed to providing a better staying experience in the future, and we hope you will give us the opportunity to improve your impression by staying at our apartment again. Thank you for your feedback, as it helps us to continually improve our service standards.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA

8.5

/10

Reviewed 51 week(s) ago

The apartment is nice, comfortable, clean and the staff are also friendly. Strategic access close to anywhere.
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1 people find it helpful

Accommodation's Reply
05 Jun 2024
Thank you very much for the review you gave us, in the future, we hope we can meet again another time.
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Carolina D. A.
icon-origin-TRAVELOKA

5.9

/10

Reviewed 55 week(s) ago

Saat masuk ada kotor, lampu mati dan ga ada cadangan, ac panas, saya minta service udah nunggu ternyata setelah malem-malem malah disuruh telfon sendiri, jdnya saya berusaha cari solusi sendiri biar lampu kamar mandi idup.

3 people find it helpful

Y***n
icon-Transit
Transit
icon-origin-TRAVELOKA

9.4

/10

Reviewed 56 week(s) ago

Front desk dan staff amat teramat sabar. Ruangan bersih, cukup luas untuk satu orang. Dekat dengan Central Park.

1 people find it helpful

J***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.4

/10

Reviewed 60 week(s) ago

The place is quite spacious and clean as well.

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