8,5
Very Good
From 2.428 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

8,4

Location

8,3

Service and Facilites

8,5

People often mention about Grand Zuri Pematangsiantar
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Staff Friendliness (37)
Bedroom (36)
Room Space (33)
Bathroom (31)
Family Friendly (28)
Ambiance (28)
Hotel Area (28)
Check-in/out Time (27)
Variety (26)
Accessibility (24)
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Traveler Reviews Grand Zuri Pematangsiantar

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40
Customer reviews
E***l
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
Friendly & helpful staff, delicious food, comfortable hotel & complete facilities
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Accommodation's Reply
21 Aug 2025
Dear Sir/Madam, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are delighted to hear that you enjoyed the hotel facilities, enjoyed the food, and experienced the friendly and responsive service from our team. This feedback is a great motivation for us to always provide the best stay experience for every guest. We look forward to welcoming you back to Grand Zuri Pematangsiantar for an even more memorable experience. Warm regards, Yuni Kandra Sagala, General Manager.
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Mira s.
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Leisure
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10,0
/10
Reviewed 3 week(s) ago
Always stay here when I go to Siantar... The best in Siantar.
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1 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Mrs. Mira, Thank you for sharing your experience at the Grand Zuri Hotel Pematangsiantar. We are honored to be your first choice every time you visit Siantar. Your comments that we are the best in town are truly encouraging and encourage the entire team to continue providing the best service and facilities. We hope this pleasant experience will bring you back again on your next visit. We look forward to welcoming you with our consistently excellent service. Warm regards, Yuni Kandra Sagala, General Manager
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C***A
icon-Staycation
Staycation
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10,0
/10
Reviewed 5 week(s) ago
During the stay, all aspects looked good, from the hospitality side, service and hotel area.
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Accommodation's Reply
24 Jul 2025
Dear Mr./Ms. C*A, Thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very pleased to know that you were satisfied with various aspects of our service, from the friendliness of our staff, the overall service, to the ambiance and comfort of the hotel area. Reviews like this are a great encouragement for our entire team to continue to maintain quality and improve guest experiences in the future. We look forward to your next visit to our hotel. Best regards, Yuni Kandra Sagala, General Manager.
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L***i
icon-Business
Business
icon-origin-TRAVELOKA
6,8
/10
Reviewed 6 week(s) ago
The room price does not match the breakfast facilities, there is not much variety and the menu is limited.
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2 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. L*i, Thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. Your feedback is very valuable and will be forwarded to the Food & Beverage team for further attention and improvement. We continuously strive to align prices with the quality of service and facilities we provide. We hope you will experience improved service on your next visit. We look forward to welcoming you back to our hotel. Warm regards, Yuni Kandra Sagala, General Manager.
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Rianto S.
icon-origin-TRAVELOKA
9,3
/10
Reviewed 7 week(s) ago
In general, the hotel and service are good, but if possible, the food choices could be increased.
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Accommodation's Reply
07 Jul 2025
Dear Mr. Rianto S, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very pleased to know that you are satisfied with the overall service and comfort of the hotel. Your feedback regarding the variety of food choices has been noted and will be our concern for future development, in order to provide a more diverse culinary experience for our guests. We look forward to your next visit to our hotel. Warm regards, Yuni Kandra Sagala. General Manager.
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Syalombest P. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 8 week(s) ago
The shower didn’t work as well, the tile didn’t look shiny at all , all the sink not working as well but the food was good and all the public rest room very smelly even in the restaurant the closet soo dirty need concern from the management of the hotel
1 people find it helpful
Accommodation's Reply
26 Jun 2025
To Syalombest P.S, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We greatly appreciate constructive criticism like this, as it helps us to immediately evaluate and make improvements in order to improve the standards of cleanliness and comfort for our guests. On the other hand, we also appreciate your appreciation of the food we serve. We hope to be given another opportunity to show real improvements and provide a much better experience on your next visit. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager
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Y***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
Comfortable, very friendly staff, clean and suitable for family vacations
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Accommodation's Reply
23 Jun 2025
Dear Y*i, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very happy to know that you felt comfortable, received friendly service from our staff, and enjoyed the clean and suitable atmosphere for a family vacation. Reviews like this are very meaningful and are a great motivation for the entire Grand Zuri Pematang Siantar team to continue to provide the best service and facilities. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager
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m***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The hotel is clean, the service is friendly and excellent
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Accommodation's Reply
16 Jun 2025
Dear Mr./Mrs. M*d, We are very happy to hear that you are satisfied with the cleanliness of the hotel and the friendly and excellent service from our team. Guest comfort and satisfaction are our top priorities, and your comments are a motivation for us to continue to provide the best. Warm Regards, Yuni Kandra Sagala. General Manager
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Chris W. S.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 10 week(s) ago
Only the AC please don't make it automatic, so that I can't set the temperature according to the wishes of the person staying.
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Accommodation's Reply
15 Jun 2025
Dear Mr. Chris W. S, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We apologize for the inconvenience you experienced regarding the AC temperature setting in the room. Your suggestion means a lot to us, and we will immediately forward it to the relevant team for follow-up. We will evaluate the AC control system so that guests can adjust the temperature according to their comfort. Warm Regards, Yuni Kandra Sagala. General Manager
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E***A
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
Friendly guest service and comfort and security of the hotel, and variety and taste of food in the restaurant, and strategic location and highly recommended.
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Accommodation's Reply
10 Jun 2025
Dear Mr. / Mrs. E * A, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very happy to hear that you are satisfied with our service. Your positive comments mean a lot to us and will motivate the team to continue to provide the best. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager
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P***i
icon-Business
Business
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9,7
/10
Reviewed 11 week(s) ago
the hotel is recommended.. there is also a cinepolis
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Accommodation's Reply
10 Jun 2025
Dear Mr. / Mrs. P*i, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very happy to hear that you are satisfied with our service. Your positive comments mean a lot to us and will motivate the team to continue to provide the best. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager
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Dewi S.
icon-Staycation
Staycation
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8,5
/10
Reviewed 11 week(s) ago
pleasant, close to city center
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Accommodation's Reply
13 Jun 2025
Dear Mrs. Dewi S, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are pleased to know that you enjoyed your stay and felt helped by the strategic location of our hotel and its proximity to the city center. Comfort and ease of access are indeed one of the advantages that we offer, and we are glad that it provides added value for you. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager
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L***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
clean and comfortable hotel, friendly hotel staff
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Accommodation's Reply
03 Jun 2025
Dear Mr. L*y, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very pleased to know that you found our hotel clean and comfortable, and that our staff were friendly. Guest satisfaction and comfort are our top priorities, and comments like these inspire our team to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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Jefri S.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
good hotel. nice and comfort. will come again
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Accommodation's Reply
03 Jun 2025
Dear Mr. Jefri S, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very happy to know that you find our hotel nice, good, and comfortable. Guest satisfaction is our top priority, and comments like this are the motivation for the entire team to continue providing the best service. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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Johan J.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
Recommended hotel if you go to Siantar.
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Accommodation's Reply
01 Jun 2025
To Mr. Johan J. We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are very happy to be your main choice while in this city. Hopefully we can continue to provide the best service on your next visit. Warm regards, Yuni Kandra Sagala. General Manager
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Muhammad W. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 12 week(s) ago
very very friendly receptionist 👍
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Accommodation's Reply
02 Jun 2025
To Mr. Muhammad W. R, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. Thank you for your appreciation, especially for our reception team. Hospitality is one of the main values that we always maintain at Grand Zuri Pematangsiantar. Reviews like this are a motivation for the entire team to continue to provide the best service. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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r***a
icon-origin-TRAVELOKA
8,6
/10
Reviewed 13 week(s) ago
got a room with hot air conditioning and lots of ants.
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Accommodation's Reply
27 May 2025
Dear r*a, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. This is clearly beyond the comfort standards that we want to provide to every guest. We have conveyed this to the housekeeping and engineering teams for immediate follow-up so that it does not happen again in the future. Your input is highly appreciated as material for evaluation and improvement. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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T***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 13 week(s) ago
With high humidity conditions in the Siantar area, extra monitoring of the problem of flies in food is needed so that there are no flies. Because when I was eating I found flies. And there needs to be an audit from the consumer protection agency so that the good ones can always be maintained and continuously improved. Thank you.
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1 people find it helpful
Accommodation's Reply
21 May 2025
Dear Mr., We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. This is certainly a serious concern for us, and we will immediately conduct an evaluation and increase supervision, especially in the food & beverage area, including pest control such as flies. We are also very open to input and audits from external parties to ensure that our food quality and safety standards are maintained. We are committed to continuously improving our services for the comfort and satisfaction of our guests. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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David c.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
Good. There is a cinema. Swimming pool.
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Accommodation's Reply
19 May 2025
Dear Mr. David C, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We are glad that you enjoyed the facilities such as the cinema and swimming pool that we provide. We hope that your stay at Grand Zuri Pematangsiantar is always enjoyable. We look forward to welcoming you back again in the future. Warm regards, Yuni Kandra Sagala. General Manager.
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J***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Please maintain and further improve the service
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Accommodation's Reply
18 May 2025
Dear J*a, We would like to thank you for sharing your experience during your visit to Grand Zuri Hotel Pematangsiantar. We greatly appreciate your trust and will continue to strive to maintain and improve the quality of our services. Feedback like this is a great motivation for our team to continue to provide the best experience for every guest. We look forward to welcoming you back in the near future. Warm regards, Yuni Kandra Sagala. General Manager
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