Overall Ratings & Reviews Raz Hotel & Convention

There are no staff/officers serving from entering to the room even in the front office room, because the officers are sitting in other places, the shower water is off and must go down from the 8th floor to the receptionist, the telephone is broken. Breakfast is not open restaurant and can not ask for additional drinking water and no coffee 👎👎👎

Not clean and not well maintained

The facilities have never been maintained, many of the room facilities are damaged, the price does not match the facilities available.

I enjoyed my stay at Raz Hotel & Convention. The price reflects the facilities and services provided. Everything is acceptable; While not impressive, it remains enjoyable.

The water is a bit cloudy at the beginning of the stay.

The bathroom floor should not be stagnant, as if there is a blockage.

First day of stay. The bathroom was clogged. Second day of stay the water didn't turn on, once it turned on the bathroom was clogged again. Dirty. Unfriendly staff.

The hot water was not on, the water in the sink was not running, it was just dripping, the drain in the bathroom was full and there was a lot of hair. There were no tissues.

Service, cleanliness and tidiness still need to be considered.

Floor forgot to mop lots of water l no toothbrush slippers. The food is pretty good. The building is not tidied up.

Air kamar mandi tidak lancar dan berwarna kekuningan. Memang saat check in resepsionis memberitahukan bahwa ada kerusakan di sistem air kamar mandi namun sudah diperbaiki. Yang lain-lain sudah bagus, cuma air ini saja bermasalah. Saya berharap hotel dapat membenahi sistem air ini agar hotel ini dapat jaya kembali.

Book a room at Raz Hotel for 275 thousand but switch to oyo raz Residen which costs 180 thousand with the excuse that the water is off. If the water is off, why not open the availability of rooms. This is the same as fraud. Forced to sleep in a small room, the bathroom lights are off, the room smells, the AC is leaking, the sheets are dirty and smelly plus lots of cockroaches. Worse, when we passed by Raz Hotel again in the morning, the hotel was full. Is it because we booked online, so we can move it at will because we didn't book directly? And forced to accept because there is no refund? Very disappointed with Raz Hotel.

Air mati gak bisa mandi sama bab, sarapan minim. Jauh dari standart. Buat malu hotel syariah. Segera berbenah jika ingin bertaha.