8.3
Very Good
From 87 reviews
Provided by travelers on
Cleanliness
7.9
Room Comfort
7.8
Meal
8.1
Location
8.3
Service and Facilites
8.1
People often mention about Hotel My Home
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Ambiance (4)
Bathroom (4)
Bedroom (3)
Distance to City Center (2)
Family Friendly (2)
Staff Friendliness (2)
Activity Option (2)
Check-in/out Time (2)
Room Space (2)
Soundproof (2)
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Traveler Reviews Hotel My Home
Number of reviews per page
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40
Customer reviews
F***i
Business
9.4
/10
Reviewed 3 week(s) ago
Very interesting to visit.
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1 people find it helpful
Accommodation's Reply
15 Apr 2025
Thank you for choosing My Home Pontianak Hotel and taking the time to share your experience by giving a rating and review of My Home Pontianak Hotel. Take a trip to Pontianak City, Don't forget to buy souvenirs. Thank you for the good rating, May you always be healthy. Warm Regards, Management My Home Pontianak
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J***n
8.7
/10
Reviewed 3 week(s) ago
Staff very friendly and strategic location 👍
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Accommodation's Reply
15 Apr 2025
Thank you for choosing Hotel My Home Pontianak and taking the time to share your experience by providing a rating and review of Hotel My Home Pontianak.
Thank you for the good rating, and may you always be in good health.
Warm Regards, Management of My Home Pontianak
Y***a
Transit
5.8
/10
Reviewed 16 week(s) ago
Got an uncomfortable room.
The bathroom leaked and was clogged.
The water came out making it uncomfortable.
The AC was not cold, at that price you should be able to get better.
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Accommodation's Reply
10 Jan 2025
Thank you for your review. We apologize for the inconvenience you experienced during your stay at My Home Pontianak hotel. We greatly appreciate your feedback regarding the leaking and clogged bathroom. Have you informed our staff about your complaint so that we can immediately take action to fix this problem as soon as possible. We apologize for the inconvenience during your stay at My Home Pontianak, we hope to provide a better stay experience in the future. Thank you for choosing our hotel. We will always be waiting for your arrival on your next trip. Warm's management My Home Pontianak.
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F***i
Staycation
6.3
/10
Reviewed 17 week(s) ago
The hotel staff is friendly, but the F&B staff is not good, it is difficult to order food. The phone was not answered, there was no one down to the restaurant. There was no information that there would be a DJ party until 4 am, it was clearly heard from the room. The room and toilet were not clean, the lighting was minimal, the floor was a bit slippery but no sandals were provided. Parking for motorbikes was difficult and a bit insecure because parking on the side of the road was afraid of being hit by other vehicles. The rest should be improved.
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1 people find it helpful
GM
Gunadi M.
Business
5.8
/10
Reviewed 21 week(s) ago
The room is noisy and not clean
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1 people find it helpful
Accommodation's Reply
04 Dec 2024
Thank you for taking the time to review My Home Pontianak hotel. We apologize for the inconvenience you experienced during your stay at My Home Pontianak hotel. The review you provide will be our input to be better. We say Thank You.
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M***a
Staycation
8.2
/10
Reviewed 26 week(s) ago
There are many things that need to be fixed, for example the sink faucet is broken and towels are not yet available in the room. Sorry, the room smells a bit musty.
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2 people find it helpful
M***M
Staycation
8.2
/10
Reviewed 27 week(s) ago
The AC is not cold, the room is not soundproof so it is a bit noisy from guests from outside the room.
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1 people find it helpful
Accommodation's Reply
30 Oct 2024
Good afternoon, respected guests, on behalf of the management, we would like to apologize profusely for the inconvenience during your stay at Hotel My Home Pontianak, thank you for your input and criticism for us to provide better service in the future, thank you profusely for your trust during your stay at Hotel My Home Pontianak. Warm Regards, Hendry Charlie. Operational Manager.
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H***a
Staycation
8.5
/10
Reviewed 31 week(s) ago
It's quite good, but it's a shame there are no tissues or slippers in the room, and the AC isn't cold either.
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2 people find it helpful
Accommodation's Reply
02 Oct 2024
We apologize if there is anything that is not satisfactory to you. We will try to improve it and appreciate your suggestions.
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Johnny A.
10.0
/10
Reviewed 32 week(s) ago
Very good. Nice and friendly, close access to the city.
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Accommodation's Reply
28 Sep 2024
Thank you so much for taking the time to leave a review! We greatly appreciate your feedback and support. It is great to hear that you are satisfied with our service. We always strive to provide the best and feedback like this means a lot to us.
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S***I
10.0
/10
Reviewed 33 week(s) ago
Friendly. And polite. To us. Thank you for the service.
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Accommodation's Reply
28 Sep 2024
Thank you so much for taking the time to leave a review! We greatly appreciate your feedback and support. It is great to hear that you are satisfied with our service. We always strive to provide the best and feedback like this means a lot to us.
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S***i
8.3
/10
Reviewed 35 week(s) ago
The AC is not cold, the view is OK.
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Accommodation's Reply
30 Aug 2024
Thank you sis for your input and sorry for the inconvenience. We will fix it soon.
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S***O
6.8
/10
Reviewed 45 week(s) ago
I have tried checking in there 4 or 5 times, the problem is that the AC is not cold enough. It's not cold at night, let alone during the day. For me, the comfort of the room is the most important. Our intention is to sleep in a hotel so that it's nice to sleep well. This is actually a bit annoying. It's a shame to check in there again when the AC is turned on. In my own experience, the AC is always not cold enough.
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3 people find it helpful
Accommodation's Reply
02 Jul 2024
We apologize sir for the inconvenience, we will fix it. Thank you for staying at our hotel.
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D***i
8.4
/10
Reviewed 46 week(s) ago
The room's AC was leaking, so it wet the floor.
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Accommodation's Reply
12 Jun 2024
We apologize sir for the inconvenience, we will fix it. Thank you for staying at our hotel.
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Telli M.
5.0
/10
Reviewed 48 week(s) ago
There is no sink. The room is dirty.
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Accommodation's Reply
30 May 2024
We apologize sir for the inconvenience, we will fix it. Thank you for staying at our hotel.
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A***e
9.1
/10
Reviewed 48 week(s) ago
It's a bit dirty, please help me make sure that there are no stains
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Accommodation's Reply
09 Jun 2024
We apologize for the inconvenience, ma'am, in the future we will improve it. Thank you for staying at our hotel.
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Roy F. G. S.
Transit
8.7
/10
Reviewed 49 week(s) ago
The stay was quite pleasant, some things need to be improved, especially regarding cleanliness. The food tastes good, but for the package for two, you should get 2 rices instead of 1 😀.
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1 people find it helpful
Accommodation's Reply
27 May 2024
Thank you for coming to our hotel, sir, in the future we will improve the cleanliness again. Hopefully you can come back to our hotel, sir.
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BURHAN
8.1
/10
Reviewed 49 week(s) ago
There is only 1 elevator. If 4 people enter, the elevator will be full. It will take a long time. Parking for vehicles. It's hot, it's hot, it rains, it gets rained on.
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Accommodation's Reply
23 May 2024
Yes sir, thank you for your input, we will improve it in the future, sorry for the inconvenience.
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H***i
Leisure
5.0
/10
Reviewed 54 week(s) ago
Sudah di beritahukan untuk make up room, kami keluar, setelah pulang, kamar gak d bersihkan. Gak d kasik air minum juga padahal sdh d gantung please make up room. Kacau.
1 people find it helpful
E***a
5.7
/10
Reviewed 55 week(s) ago
Kamarnya kecil ga ada jendela, kamar mandi sempit, acnya ga dingin udah gitu bunyi acnya berisik banget sepanjang malam, ga banget: (.
3 people find it helpful
Accommodation's Reply
21 Apr 2024
Sorry for the inconvenience, we will improve in the future. Thank you for your input, we hope you can stay at our hotel again.
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U***y
Transit
5.4
/10
Reviewed 55 week(s) ago
Kamarnya panas, ac nya mati terus. Pas masuk kamar remote ac nya ga ada baterai. Lift nya geraknya lama. Bad experience 👎🏽.
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Accommodation's Reply
21 Apr 2024
Sorry for the inconvenience, we will improve in the future. Thank you for your input, we hope you can stay at our hotel again.
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Number of reviews per page
20
40
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