Laura, the guest relations officer was fantastic. Handled every need we had. Was impressed with flowers and cake with our names spelled out in flower pedals and vines. Was a beautiful and clean facility as was the whole complex. Many stays at hotels in Gili and this was the best. Will always reach out to Laura when we plan to return. Best Guest Relations Officer we have ever met anywhere in our tld travels. Got to stay in this hotel if in Gili.