Hi Sir/Madam. Warm greetings from Hotel Molokai. Hotel Management would like to thank you for choosing Hotel Molokai as a place to stay during your stay on Morotai Island and also thank you for your suggestions and input, ma'am. Hopefully it will be a learning experience and constructive correction and hopefully in the future we can be better in serving our guests. We apologize for the inconvenience during your stay at our hotel. Once again, thank you and see you next time. Jane