9.3
Exceptional

From 205 reviews

Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about Horison Suite & Residences Iswara Bekasi
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Staff Friendliness (47)
Bedroom (45)
Room Space (40)
Ambiance (39)
Hotel Area (35)
Accessibility (34)
Family Friendly (34)
Bathroom (33)
Wifi (31)
Taste (31)
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Traveler Reviews Horison Suite & Residences Iswara Bekasi

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40
Customer reviews
S***i
icon-origin-TRAVELOKA

10.0

/10

Reviewed 7 day(s) ago

Hotel looks like apartment. Have large room like 1br apartment. Comfy, clean and cheap. Will rebook later. Thankyou horison

2 people find it helpful

Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. S*I. Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our services and hotel facilities. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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M***M
icon-Staycation
Staycation
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6.8

/10

Reviewed 1 week(s) ago

The security guard was playing with his cellphone when asked, the water tap was broken and could only be used for showering, most of the breakfast was sold out and not restocked even though it was only 7 o'clock.
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. M*M"Warmest greetings from Hotel Iswara Suites Bekasi. Thank you for taking the time to write a review of our hotel. We are very sorry to hear that your stay experience at Hotel Horison Suites Iswara Bekasi did not meet your expectations. We apologize for the inconvenience experienced during your stay with us regarding our hotel services and facilities and we will coordinate with the relevant department to immediately take the necessary corrective steps. We greatly appreciate feedback from each of our guests as it helps us improve our services. We ensure that this issue will be addressed seriously so that it will not happen again in the future. We hope that Mr./Mrs. M*M can give us the opportunity to improve your impression by visiting us again in the future. Warm Regards. (Komang Sumerta) General Manager.
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N***Y
icon-Staycation
Staycation
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8.2

/10

Reviewed 1 week(s) ago

Alhamdulillah, it was comfortable and pleasant and the hotel staff were friendly.
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. N*Y"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our services and facilities. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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Ade A. O. A.
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Leisure
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10.0

/10

Reviewed 1 week(s) ago

The hotel staff is very friendly and very helpful.
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. Ade A. O. A"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our hotel services. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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D***i
icon-origin-TRAVELOKA

8.7

/10

Reviewed 1 week(s) ago

Just need to increase the cleanliness of the bathroom. About the breakfast, variety is so good, just need to improve the taste.

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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. D*I"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding the service and taste of the food at our restaurant. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (komang Sumerta) General Manager.
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Laelatin N.
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10.0

/10

Reviewed 1 week(s) ago

the hotel staff is friendly. the room is clean and comfortable. got a city view room so you can see the city atmosphere when you open the window
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. Laelatin N."Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our services and facilities. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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L***a
icon-Staycation
Staycation
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10.0

/10

Reviewed 1 week(s) ago

Thank you for always providing the best service. There is always a different and exciting story every time I am here. Banana Fritter and Cappuccino are perfect. Will be a favorite dinner menu. Can't wait for the next staycation.
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. L*A"Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding the service and taste of food and drinks at our restaurant. We are glad that Mr./Mrs. L*A enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. L*A's positive memories is a special thing for us. The review given by Mr./Mrs. L*A is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. L*A back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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picgerai
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 1 week(s) ago

I recently spent time staying at Horison Suite & Residences Iswara Bekasi, and it was a truly memorable experience. Upon arrival at the hotel, I was warmly greeted by the friendly front desk staff, giving me a positive first impression. The check-in process was quick and efficient, making me feel at ease after a long journey. The room I stayed in was very spacious and clean, equipped with modern furnishings and adequate facilities. The comfortable bed made me sleep soundly after a long day of activities. I really appreciated the presence of a kitchenette in the suite, which made it easy for me to prepare snacks and drinks. One of the best experiences during my stay was enjoying breakfast at the hotel restaurant. A variety of menu choices were available, ranging from local to international cuisine, all delicious and fresh. The calm and comfortable atmosphere of the restaurant also added to the comfort when enjoying mealtimes. Other hotel facilities, such as the swimming pool and fitness center, were also no less interesting. I had the chance to try swimming and spend time by the pool, enjoying the relaxing atmosphere created by the surrounding environment. The staff were also very helpful and responsive when I needed information or assistance. The hotel's strategic location allows easy access to various shopping centers and dining places in Bekasi, so after resting, I was able to explore without any difficulty. Overall, staying at Horison Suite & Residences Iswara Bekasi was a very satisfying experience. The combination of friendly service, complete facilities, and comfortable rooms make me look forward to coming back again. I highly recommend this hotel for anyone looking for an impressive accommodation in Bekasi.
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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. Picgerai"Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review, We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding our hotel's service and facilities. We are glad that Mr./Mrs. Picgerai enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. Picgerai's positive memories is a special thing for us. The review that has been given by Mr./Mrs. Picgerai is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. Picgerai back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. (Komang Sumerta) General Manager
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pimenvibritania
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

[Engaging opening sentence][Describe your stay experience] ]Ambiance/Facilities: [Describe the ambiance and facilities of the hotel] ]Food: [Share your thoughts on the food provided] ]Staff Assistance: [Describe your experience with the hotel staff] ]Highlights: [Mention the things that made your stay special] ]Price: [Give your opinion on the value for the price paid] ]Location: [Describe the hotel location, e. G., conveniently located near.]
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1 people find it helpful

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Indra B. L.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

The check-in process was quick and easy.
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Accommodation's Reply
23 Apr 2025
"Dear Mr. Indra B. L"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate Mr./Mrs. Indra B. L's positive review! Mr. Indra B. L's review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel in terms of service and comfort. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming Mr. Indra B. L back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Best staycation hotel for family. Near from exit toll and LRT.

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Accommodation's Reply
23 Apr 2025
"Dear Mr./Mrs. T*i"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our services and facilities. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm Regards. (Komang Sumerta) General Manager.
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Mega S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 2 week(s) ago

Service response is very fast and friendly
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Accommodation's Reply
14 Apr 2025
"Dear Ms. Mega S"Warm greetings from Hotel Horison Suites Iswara Bekasi. We greatly appreciate your positive review! Your review of Hotel Horison Suites Iswara Bekasi is truly a source of pride for us. We are glad that you had a memorable stay at our hotel regarding our services and facilities. We are committed to continuing to provide the best service to each of our guests. Thank you for choosing us as your place to stay in Bekasi. We look forward to welcoming you back in the future with a more satisfying experience. Thank you. Warm regards. (Komang Sumerta)"General Manager
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Suwarno
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The hotel is nice, strategic location, there is a mosque too, so it is easy if you want to pray. The variety of food is not as much as Horison in MM.
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Accommodation's Reply
12 Apr 2025
Dear Mr. Suwarno. Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi. We are delighted that Mr. Suwarno enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr. Suwarno's positive memories is a special thing for us. The review given by Mr. Suwarno is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr. Suwarno back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager.
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A***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

The hotel is comfortable, the service is good, the staff are friendly, the suite type rooms have separate bedrooms and living areas so it's comfortable for watching TV, the food variety is quite a lot and it tastes good
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+5

2 people find it helpful

Accommodation's Reply
12 Apr 2025
Dear Mr./Mrs. A*e. Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding the comfort of our hotel and our friendly staff. We are glad that Mr./Mrs. A*e enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. A*e's positive memories is a special thing for us. The review given by Mr./Mrs. A*e is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. A*e back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. Komang Sumerta. General Manager
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Belina o.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.7

/10

Reviewed 3 week(s) ago

The pool area still needs attention because a lot of visitors' trash has not been cleaned up, and pool towels are also inadequate.
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1 people find it helpful

Accommodation's Reply
12 Apr 2025
Dear Mrs. Belina o. Warm greetings from Hotel Iswara Suites Bekasi. Thank you for taking the time to write a review of our hotel. We are very sorry to hear that Mrs. Belina o's stay at Hotel Horison Suites Iswara Bekasi did not meet your expectations. We apologize for the inconvenience experienced during your stay with us regarding the cleanliness of our pool area and the inadequate pool towels and we will coordinate with the relevant department to immediately take the necessary corrective steps. We greatly appreciate feedback from each of our guests as it helps us improve our services. We ensure that this issue will be addressed seriously so that it will not happen again in the future. We hope Mrs. Berlana o can give us the opportunity to improve your impression by visiting us again in the future. Warm Regards. Komang Sumerta. General Manager.
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M***d
icon-origin-TRAVELOKA

9.7

/10

Reviewed 3 week(s) ago

Definitely will come back as soon as possible to stay at Horison Iswara! It's worth every penny!

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Accommodation's Reply
14 Apr 2025
"Dear Mr./Mrs. M*D"Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding our facilities and services. We are glad that Mr./Mrs. M*D enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. M*D's positive memories is a special thing for us. The review given by Mr./Mrs. M*D is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. M*D back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. (Komang Sumerta)"General Manger
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e***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA

8.8

/10

Reviewed 3 week(s) ago

room no refrigerator, room need put more facilities

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Accommodation's Reply
14 Apr 2025
"Dear Mr./Mrs. e*"Warmest greetings from Hotel Iswara Suites Bekasi. Thank you for taking the time to write a review of our hotel. We are very sorry to hear that your stay experience at Hotel Horison Suites Iswara Bekasi did not meet your expectations. We apologize for the inconvenience experienced during your stay with us regarding the lack of our room facilities and we will coordinate with the relevant department to immediately take the necessary corrective steps. We greatly appreciate feedback from each of our guests as it helps us improve our services. We ensure that this issue will be addressed seriously so that it will not happen again in the future. We hope that Mr./Mrs. E*G can give us the opportunity to improve your impression by visiting us again in the future. Warm Regards. (Komang Sumerta)"General Manager
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA

9.1

/10

Reviewed 3 week(s) ago

At first, it was a bit complicated, going back and forth to the receptionist 3 times because I was given a lift access card that did not match the floor I was staying at, but the receptionist was fast in responding, the room and facilities were all okay, the room size was also spacious, it's just that there was no refrigerator in the room... suitable for a family vacation, even the kids enjoyed staying here.
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1 people find it helpful

Accommodation's Reply
14 Apr 2025
"Dear Mr./Mrs. A*a"Warm greetings from Hotel Horison Suites Iswara Bekasi. Thank you for your positive review. We greatly appreciate your time to provide such a positive review of your stay at Hotel Horison Suites Iswara Bekasi regarding your response to our facilities and rooms. We are glad that Mr./Mrs. A*a enjoyed a memorable stay at our hotel. Our staff strives to provide the best service to every guest, and being a part of Mr./Mrs. A*a's positive memories is a special thing for us. The review given by Mr./Mrs. A*a is an additional motivation for us to continue to improve our service standards. We look forward to welcoming Mr./Mrs. A*a back in the future for an even better stay at Hotel Horison Suites Iswara Bekasi. Thank you. Warm Regards. (komang Sunerta)"General Manager
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L***n
icon-origin-TRAVELOKA

8.4

/10

Reviewed 3 week(s) ago

Just arrived and was greeted by security who were not friendly and not very informative, we did not know if there were apartments and hotels in one location, but the security asked in an unfriendly manner and did not provide complete directions. We ordered a junior suite requesting a city view and smoking room at the receptionist but when we arrived at the room we got one facing the next building, when asked again by chat to the receptionist it turned out that the only smoking room left was this, again not very informative at the beginning. For a clean and spacious room. Good facilities. Thank you.
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Accommodation's Reply
14 Apr 2025
"Dear Mr./Mrs. L*n"Warm greetings from Hotel Iswara Suites Bekasi. Thank you for taking the time to write a review of our hotel. We are very sorry to hear that your stay experience at Hotel Horison Suites Iswara Bekasi did not meet your expectations. We apologize for the inconvenience experienced during your stay with us regarding the service information and we will coordinate with the relevant department to immediately take the necessary corrective steps. We greatly appreciate feedback from each of our guests as it helps us improve our services. We ensure that this issue will be addressed seriously so that it will not happen again in the future. We hope that Mr./Mrs. L*n can give us the opportunity to improve your impression by visiting us again in the future. Warm Regards. (Komang Sumerta)"General Manager.
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Marini F. S.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 3 week(s) ago

The staff are friendly, the rooms are spacious and very comfortable for bringing the family. The only thing missing is towels for swimming. Out of the two rooms, only 1 was given. But everything is okay, I will definitely come back next time.
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Accommodation's Reply
14 Apr 2025
"Dear Mrs. Marini F. S"Warmest greetings from Hotel Iswara Suites Bekasi. Thank you for taking the time to write a review of our hotel. We are very sorry to hear that Mrs. Marini's stay at Hotel Horison Suites Iswara Bekasi did not meet your expectations. We apologize for the inconvenience experienced during your stay with us regarding our hotel amenities and we will coordinate with the relevant department to immediately take the necessary corrective steps. We greatly appreciate feedback from each of our guests as it helps us improve our services. We ensure that this issue will be addressed seriously so that it will not happen again in the future. We hope that Mr./Mrs. Marini can give us the opportunity to improve your impression by visiting us again in the future. Warm Regards. (Komang Sumerta)"General Manager
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