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Traveler Reviews INNAP BALIKPAPAN
Number of reviews per page
20
20
40
40
Customer reviews
C***a
Staycation
10.0
/10
Reviewed 5 week(s) ago
Comfortable, in the city center, there is a mini cafe so you don't have to go out again, the room is clean and quite big.
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2 people find it helpful
R***i
Transit
8.3
/10
Reviewed 10 week(s) ago
no option for room with breakfast, asked for double bed but got twin, AC not cold enough
clean, hot water, strong jet shower
overall very good for that price
improve the friendliness of the staff
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Accommodation's Reply
03 Mar 2025
Thank you for your review, your review is very useful for the innap to be even better. See you again.
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YA
Yohanes A. K.
Staycation
8.8
/10
Reviewed 11 week(s) ago
Second time staying here, the staff service was fast when checking in. And the staff when taking the deposit money when checking out our money was immediately returned. No need to wait for a long transfer. The room is clean and also the crucial part, the toilet is very clean. There is Netflix and also hot water
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1 people find it helpful
Accommodation's Reply
03 Mar 2025
Thank you for your review, constructive reviews are very useful for us. See you next time
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N***a
9.1
/10
Reviewed 12 week(s) ago
The room is clean, smells really good, it's just that the sound from outside when walking and from next door can still be heard when talking. Overall, it's really good for a Guest House. Next time I'll come here again 🫶
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2 people find it helpful
Desy N.
Leisure
6.9
/10
Reviewed 16 week(s) ago
The location is good, strategic, but the room can't be used for smoking. It's sad.
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2 people find it helpful
Accommodation's Reply
06 Jan 2025
Thank you for the review, it was a pleasure to serve you. See you next time
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n***r
Staycation
9.7
/10
Reviewed 18 week(s) ago
The staff is very friendly and helpful🤍
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1 people find it helpful
Accommodation's Reply
01 Jan 2025
Thank you for the review, it was a pleasure to serve you. See you next time
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A***a
9.4
/10
Reviewed 18 week(s) ago
friendly staff, fast check in, clean room, cheap price, there are snacks for sale in the lobby, free coffee and tea, if I have another holiday I will stay here again, thank you Innap 🫶
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Accommodation's Reply
25 Dec 2024
Thank you for your review, your review is very useful for us to be better and more enthusiastic. See you next time
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D***s
Business
8.5
/10
Reviewed 20 week(s) ago
Have stayed at this hotel several times. The location is very strategic in the middle of the city, the rooms are clean and comfortable.
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Accommodation's Reply
13 Dec 2024
Thank you for your review, it was a pleasure to serve you. See you next time
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S***n
8.5
/10
Reviewed 23 week(s) ago
Comfortable room, neat room, clean room
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2 people find it helpful
Accommodation's Reply
20 Nov 2024
Thank you for your review. It was a pleasure to serve you, see you next time.
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D***n
8.5
/10
Reviewed 25 week(s) ago
Nice, clean, only downside is having to use the stairs to get to the 4th floor.
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1 people find it helpful
Accommodation's Reply
20 Nov 2024
Thank you for your review. Your review is very helpful for us so that we can improve better. See you next time
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Sofyansyah
10.0
/10
Reviewed 27 week(s) ago
For travelers who like to play billiards and are close to the culinary center of Balikpapan, this place is recommended for you. With a low budget hotel but the room facilities are equivalent to a million budget hotel. The downside is there is no elevator so it's a sport if you get a room on the top floor. Hehe.
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3 people find it helpful
YA
Yohanes A. K.
Staycation
9.4
/10
Reviewed 28 week(s) ago
The price is quite pocket-friendly, I tried the betah type room (king size bed). For the room is clean although some of the wall paint has peeled off (like damp). But for the toilet is big and clean. There is hot water and also free netflix. The location of the inn is also close to the Balikpapan plaza. For the room is not too soundproof because the partition between the rooms is not a concrete wall. But this inn is highly recommended. My personal rating gives 9/10.
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1 people find it helpful
Accommodation's Reply
08 Nov 2024
Thank you for your input. We apologize if there are still shortcomings, your input is very valuable for us to improve our services in the future. Happy holiday
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D***s
8.5
/10
Reviewed 29 week(s) ago
The place is still new, clean and comfortable. Thank you.
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2 people find it helpful
AA
Almas A. D.
5.0
/10
Reviewed 30 week(s) ago
Got room 305 on the 3rd floor, when I wanted to open the door it turned out the door was unlocked and there was a man inside, finally went back down to the 1st floor using the stairs to complain, the receptionist gave me a new room on the 4th floor after waiting for a very long time, even though I checked in at 23.00 I was very tired and had to go back up to the 4th floor in a new room. The room was partitioned with plywood so the sound from the next room was very audible, very bad service.
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6 people find it helpful
A***i
8.5
/10
Reviewed 33 week(s) ago
nice and clean basically good
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1 people find it helpful
E***a
9.4
/10
Reviewed 41 week(s) ago
Clean, there is a smart TV and comfortable. Mini marts are also available at affordable prices 😁.
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4 people find it helpful
a***k
5.9
/10
Reviewed 42 week(s) ago
Rooms for rent are only on the 4th floor and above and up the stairs, the lower floors are for boarding houses. Boro-boro offered to help carry things, the receptionist smiled and was reluctant. There's only enough parking for 2 cars so you don't have to think about where you want to park. TV entertainment that contains ants can only be used to watch YouTube. The bathroom floor is slippery, the room smells of cigarettes. The plus point is that the shower has hot water. Bye.