Dorsett Changi City Singapore

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Overall Ratings & Reviews Dorsett Changi City Singapore

Traveloka (1.059)
Other sources (2.389)
8,6
Very Good
From 1.059 reviews
Provided by travelers on
Cleanliness

9,0

Room Comfort

9,0

Meal

8,2

Location

8,8

Service and Facilites

8,8

People often mention about Dorsett Changi City Singapore
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Room Space (8)
Family Friendly (6)
Staff Friendliness (5)
Wifi (5)
Ambiance (5)
Bathroom (5)
Surroundings (4)
Check-in/out Time (4)
Bedroom (4)
Soundproof (3)
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Traveler Reviews Dorsett Changi City Singapore

Number of reviews per page
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40
Customer reviews
E***a
icon-Transit
Transit
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8,8
/10
Reviewed 1 week(s) ago
The shortcut way from Expo Station to hotel only open before 9/10pm and after 6am. Unfortunatelly I came after 10pm and check out early 6am (even I wait until 6.10am that day the door hasnt open yet) so I have to walk a turn around. In check in process I wait a bit long because there was a group of delayed flight, there only 1 concierge serving.
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Accommodation's Reply
30 Jan 2026
Dear Guest, Thank you for your review. We are delighted to hear that you had an overall pleasant stay with us. However, we apologise for the delay in your check-in experience. Your feedback is important to us, and we have raised it to the relevant department leader to address this internally. We hope to welcome you back for an even more seamless experience soon! Best regards, Dorsett Changi City Singapore Management Team
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Raden S. S.
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Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 1 week(s) ago
Good hotel near Changi Airport
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Accommodation's Reply
28 Jan 2026
Dear Raden S. S., Thank you for your review. We are delighted to hear that you had a pleasant stay with us and enjoyed our close proximity to Changi Airport. We hope to welcome you back for another enjoyable stay soon! Best regards, Dorsett Changi City Singapore Management Team
B***y
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Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
I was check in quite late and the staff was very nice and quick to proceed. The room really nice, worth for me to stay after long flight. Feels like home…
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Accommodation's Reply
20 Jan 2026
Dear Guest, Thank you for your review. We are happy to hear that you had a pleasant stay with us and appreciated our warm hospitality and comfortable room. We look forward to welcoming you back for another relaxing experience soon! Best regards, Dorsett Changi City Singapore Management Team
Sam C.
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10,0
/10
Reviewed 3 week(s) ago
not bad but the breakfast is so expensice
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Accommodation's Reply
20 Jan 2026
Dear Sam C., Thank you for your review. We are delighted to hear that you had a pleasant stay with us, and we look forward to welcoming you back for another vibrant experience soon! Best regards, Dorsett Changi City Singapore Management Team
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Ranu S.
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9,4
/10
Reviewed 5 week(s) ago
The location is close to Changi Airport, suitable for those who have a long transit in Singapore.
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Accommodation's Reply
02 Jan 2026
Dear Ranu S., Thank you for your review. We are delighted to hear that you had a pleasant stay with us and found our location near Changi Airport convenient for transit travellers. We look forward to welcoming you back for another comfortable stay soon! Best regards, Dorsett Changi City Singapore Management Team
D***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
I like this hotel, if I have the money I want to stay here again because the price is quite good hehe
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Accommodation's Reply
20 Jan 2026
Dear Guest, Thank you for your review. We are delighted to hear that you enjoyed your stay with us, and we look forward to welcoming you back for another memorable experience soon! Best regards, Dorsett Changi City Singapore Management Team
Dino A.
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Leisure
icon-origin-TRAVELOKA
8,1
/10
Reviewed 27 week(s) ago
Hotel is nice but isolated in industrial n business area not much
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Accommodation's Reply
02 Sep 2025
Dear Dino A., Thank you for your review. We are glad to hear that you had an enjoyable stay, and we hope to welcome you back for another vibrant stay soon! Best regards, Dorsett Changi City Singapore Management Team
G***t
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Transit
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9,4
/10
Reviewed 28 week(s) ago
Best option if you want to stay near the airport and have easy access to the city and airport by MRT. Friendly staff, clean and comfy room, great pool.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review. We are happy to hear that you had an enjoyable stay with us and found our location convenient with easy access to Changi Airport and the city via MRT. We look forward to welcoming you back for another vibrant stay soon! Best regards, Dorsett Changi City Singapore Management Team
L***y
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Transit
icon-origin-TRAVELOKA
9,7
/10
Reviewed 36 week(s) ago
Good hotel, location, and clean. Will come again for my next trip.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you had a pleasant stay with us, and we look forward to welcoming you back for another comfortable visit soon! Best regards, Dorsett Changi City Singapore Management Team
F***y
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Transit
icon-origin-TRAVELOKA
9,4
/10
Reviewed 43 week(s) ago
Very spacious room! Clean and tidy! Very happy.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you had a pleasant stay with us and appreciated our spacious, clean room. We hope to welcome you back for another comfortable stay soon! Best regards, Dorsett Changi City Singapore Management Team
B***n
icon-origin-TRAVELOKA
9,4
/10
Reviewed 54 week(s) ago
Very good location. One stop from Changi Airport and next door is the City Center Mall. So many options for food and shopping. The room is very spacious and well-cleaned. Staff are also nice.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you had an enjoyable stay with us and appreciated our spacious room, friendly team, and convenient location near Changi Airport and Changi City Point. We hope to welcome you back for another vibrant stay soon! Best regards, Dorsett Changi City Singapore Management Team
M***h
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Transit
icon-origin-TRAVELOKA
6,2
/10
Reviewed 69 week(s) ago
Not happy, had to wait for almost 1 hour to check in and the receptionist was not very nice. We had a really late flight and early flight the next morning.
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Accommodation's Reply
15 Sep 2025
Dear Guest, Thank you for your review. We are sorry to hear about the delay in your check-in experience. We sincerely apologise for the shortfall in our service standards and any inconvenience caused. Please trust that this is not the level of hospitality we strive to provide. Your feedback is invaluable to us, and we have raised it to the relevant department leader to address this internally. We hope to welcome you back for an improved stay in the future. Best regards, Dorsett Changi City Singapore Management Team
D***I
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 78 week(s) ago
Room is clean except the decorative pillows which are unnecessary and unhygienic.
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Accommodation's Reply
11 Aug 2024
Dear D***I, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City. We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to any shortcomings you have experienced during your stay with us. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
suriani n. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 81 week(s) ago
Nice location, next to shopping mall and MRT, spacious room too.
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Accommodation's Reply
17 Jul 2024
Dear suriani n. t., Many thanks for staying with us and providing us with a perfect rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Suriya Kumar Duty Manager
Linda A. L.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 83 week(s) ago
This room is so spacious, so close to Changi Airport and near Expo MRT station. The most important thing is they got bidet for the toilet, very recommended.
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Accommodation's Reply
05 Jul 2024
Dear Linda, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
NGUYEN T. N.
icon-origin-TRAVELOKA
9,7
/10
Reviewed 92 week(s) ago
Khách sạn gần với Expo nên rất thuận lợi về mặt vị trí. Wifi của khách sạn cũng mạnh, nhân viên tiếp đón nhiệt tình và các thủ tục làm cũng rất nhanh. Điểm duy nhất là đồ ăn sáng không đa dạng lắm nhưng cũng khá vừa miệng
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Accommodation's Reply
12 May 2024
Dear Nguyen Tu Nhi, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
Nick C.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 94 week(s) ago
Location was really close to airport since I only went to singapore for a really quick trip.
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Accommodation's Reply
16 Apr 2024
Dear Nick C, Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City Singapore! We are delighted to learn that your overall stay with us at Capri by Fraser Changi City was a pleasant one. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Kind Regards, Eric Lai Duty Manager
suriani n. t.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 96 week(s) ago
Good hotel. Clean. Very helpful staff. Rooms are spacious. Delicious breakfast. Next to shopping mall. Close to MRT expo.
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Accommodation's Reply
02 Apr 2024
Dear Suriani, Many thanks for staying with us and providing us with your kind rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time and we look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
Miralza D.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 98 week(s) ago
Ruangannya luas, lengkap, hanya kebetulan mungkin malam minggu jadi agak terganggu suara-suara musik dari cafe-cafe di bawah.
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Accommodation's Reply
21 Mar 2024
Dear Miralza Diza, Many thanks for staying with us and providing us with your kind rating and valuable feedback on your recent stay with us at Capri by Fraser Changi City. We are glad that your overall stay was good! However, we would like to extend our sincere apologies with regards to the loud music. We will investigate and work on our lapses to improve and avoid such occurrences. Once again, we appreciate the opportunity for us to improve with your feedback. We certainly look forward to another opportunity to welcoming you back again! Meanwhile, stay safe and well! Kind Regards, Fherzana Begum Duty Manager
irnmbl t.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 99 week(s) ago
Helpful staff and good vibes! Worth to stay.
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Accommodation's Reply
13 Mar 2024
Dear Ratri, Many thanks for staying with us and providing us with a great rating on your recent stay at Capri by Fraser, Changi City / Singapore. We are delighted that your overall stay with us was a pleasant one. It is great to learn that we have met your stay expectation. We thank you once again for sharing your feedback out of your valuable time. We look forward to welcoming you back soon. Meanwhile, stay safe and well! Best Regards, Eric Lai Duty Manager
Number of reviews per page
20
40