9.0
Exceptional

From 73 reviews

Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.8

Location

9.0

Service and Facilites

8.7

People often mention about Horison Arcadia Wahid Hasyim
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Distance to City Center (7)
Surroundings (6)
Accessibility (6)
Room Space (5)
Bedroom (5)
Staff Friendliness (4)
Bathroom (4)
Family Friendly (3)
Variety (3)
Price (3)
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Traveler Reviews Horison Arcadia Wahid Hasyim

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Customer reviews
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Hj Noorhasanah
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Medical
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9.4

/10

Reviewed 6 day(s) ago

Strategic 🫶 friendly staff. My suggestion, the corridor dispenser can be replaced with one with cold water, not a regular dispenser🙏 And it would be even better if there was a security guard/helper in front. Because there is no way to lift our large and heavy suitcases up the stairs to the lobby. We had to lift it ourselves to the receptionist. The plot twist is access to the basement and then take the elevator to carry the suitcases. But the problem is that sometimes the barrier to the basement is blocked... so there needs to be 1 person on standby like a security guard/helper for hotel guests🙏 that's all, the rest is okay 🫶
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D***i
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Staycation
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9.1

/10

Reviewed 1 week(s) ago

Overall, it was very impressive to stay here, close to the culinary area of Sabang, shopping centers, and on weekends you can have car free day. The cleanliness is good and the friendliness of the staff is also good.
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Accommodation's Reply
19 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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H***i
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Staycation
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9.1

/10

Reviewed 1 week(s) ago

Easy location and affordable price. Clean and quite good service.
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Accommodation's Reply
19 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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A***g
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8.8

/10

Reviewed 2 week(s) ago

The location is very strategic, unfortunately the rooms are old, too expensive for the price given.
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Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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ririn n.
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10.0

/10

Reviewed 2 week(s) ago

The service is quite good. Apparently this used to be an Ibis hotel, then now it's changed to Horison. The breakfast doesn't have many varieties, but it's delicious according to my husband and son.
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1 people find it helpful

Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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D***i
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Transit
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10.0

/10

Reviewed 2 week(s) ago

Clean, comfortable hotel, good food, friendly staff.
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Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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I***a
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9.7

/10

Reviewed 2 week(s) ago

Very beautiful and comfortable. Strategic location.
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Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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N***a
icon-origin-TRAVELOKA

8.5

/10

Reviewed 2 week(s) ago

The staff is friendly, the atmosphere is comfortable and cool, even though the hotel is old, it is comfortable, clean and great
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Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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n***l
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Staycation
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8.2

/10

Reviewed 3 week(s) ago

The staff was friendly, overall it's good.

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Accommodation's Reply
16 Apr 2025
Dear Value Guest, We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko Reservation Supervisor
O***i
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Leisure
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8.2

/10

Reviewed 3 week(s) ago

The hotel corridor is hot and smells musty, the bathroom also smells fishy, the mattress is uncomfortable and sinks when you sleep on it, you don't get mineral water bottles, the expensive price doesn't match the facilities in the same class as Oyo.
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Accommodation's Reply
16 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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I***a
icon-origin-TRAVELOKA

9.1

/10

Reviewed 4 week(s) ago

strategic hotel location. I booked for 3 days 2 nights. From Sunday to Monday. The location is close to Sabang, just walk there, lots of food so no need to worry if you're hungry in the middle of the night. I ordered a double room, the bed is quite big, just right for 4 of me with my husband and 2 children. Cleanliness is okay. Mineral water is provided with refill gallons on each floor so no need to worry about running out because you just need to refill it. oh yes, ask for a room with a city view and it will be approved immediately.. the check in and check out process is also fast. it's really cool
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Accommodation's Reply
01 Apr 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation supervisor
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D***i
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Business
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10.0

/10

Reviewed 5 week(s) ago

Friendly staff, nice rooms, city center, walking distance to Sabang.
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Accommodation's Reply
25 Mar 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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P***i
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Transit
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8.8

/10

Reviewed 5 week(s) ago

Location close to the center of the crowd.
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Accommodation's Reply
25 Mar 2025
Dear Guest, We greatly appreciate your comments regarding your stay at Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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iwan a.
icon-origin-TRAVELOKA

8.5

/10

Reviewed 5 week(s) ago

It's fun, the staff is also friendly and helpful.
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Accommodation's Reply
25 Mar 2025
Dear Mr. Iwan, We greatly appreciate your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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Harviyaddin H.
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Business
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10.0

/10

Reviewed 5 week(s) ago

The location is close to Sarinah, the Bawaslu RI office, there is a mosque behind the sports station.
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Accommodation's Reply
25 Mar 2025
Dear Mr. Harviyaddin, We greatly appreciate your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation Supervisor
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Telli M.
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Leisure
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8.5

/10

Reviewed 7 week(s) ago

The staff are all friendly, it's just that the air conditioning and lift aren't turned on so it feels hot and smells musty.
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3 people find it helpful

Accommodation's Reply
15 Mar 2025
Dear Ms. Telli M, Thank you for taking the time to share your feedback. While I wish you had a better experience on your recent visit, it is from feedback like this that we learn and use it to improve. We work hard to provide an exceptional guest experience, and in this case it is clear that we did not do our best. If you will give us the opportunity to earn your trust again, I can assure you that we will do our best to provide you with a great hotel experience like many of our guests who have grown to love their good experiences at this hotel. Sincerely, Ari Anjasmoko. Reservation SPV
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A***h
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10.0

/10

Reviewed 7 week(s) ago

the hotel is nice and clean, the staff are friendly.
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Accommodation's Reply
15 Mar 2025
Dear Guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Ari Moko. Reservation SPV
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w***o
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Transit
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8.3

/10

Reviewed 7 week(s) ago

Should have better maintenance

1 people find it helpful

Accommodation's Reply
06 Mar 2025
Dear Guest, We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko Reservation Supervisor
n***a
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 8 week(s) ago

The best service, friendly staff, and the hotel is also close to the destination.
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2 people find it helpful

Accommodation's Reply
06 Mar 2025
Dear Guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Ari Anjasmoko. Front Office Manager
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D***y
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Staycation
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10.0

/10

Reviewed 8 week(s) ago

Friendly staff, fast check in and check out process
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Accommodation's Reply
06 Mar 2025
Dear Guest, Thank you for your kind review of our hotel. We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Ari Anjasmoko. Front Office Manager
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