8.4
Very Good

From 1,489 reviews

Provided by travelers on
Cleanliness

8.6

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.5

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Distance to City Center (12)
Accessibility (11)
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Hotel Area (10)
Taste (10)
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Traveler Reviews Swiss Belhotel Papua Jayapura

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Customer reviews
H***a
icon-origin-TRAVELOKA

6.2

/10

Reviewed 3 week(s) ago

My experience staying on April 3rd I experienced a little problem that made me a little annoyed! I booked a room under my name but for two people with my husband! Well, when I went out, I left all the keys at the receptionist, then my friend delivered a car for me to use, but mentioned my room number and my husband's name, so the receptionist refused on the grounds that the room owner's name was different, while I put my cellphone number when filling in the data, they should have called me to ask if there was really a friend delivering the car! But the receptionist insisted on refusing without calling me! So what's the use of my cellphone number, there should have been two confirmations, right! Maybe my suggestion is that the receptionist be educated again! What's wrong with calling me to confirm the room renter, right?
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Accommodation's Reply
11 Apr 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as your preferred place to stay, and thank you for your assessment and input provided, We apologize for the inconvenience you caused while staying with us, Surely this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards,. Management Swiss-Belhotel Jayapura, Papua
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Jonathan T.
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Business
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10.0

/10

Reviewed 7 week(s) ago

Friendly staff, cleanliness is okay, it's a pleasure to stay here.
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1 people find it helpful

Accommodation's Reply
05 Mar 2025
Dear Mr. Jonathan T. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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R***h
icon-Leisure
Leisure
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10.0

/10

Reviewed 11 week(s) ago

friendly staff or cool view or calm atmosphere
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1 people find it helpful

Accommodation's Reply
04 Feb 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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J***a
icon-Leisure
Leisure
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10.0

/10

Reviewed 13 week(s) ago

Staying at Swissbel several times, no problems
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1 people find it helpful

Accommodation's Reply
30 Jan 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as your preferred place to enjoy BBQ always, and thank you also for the assessment and input given, Surely this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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N***n
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Staycation
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8.5

/10

Reviewed 15 week(s) ago

The room given was not in accordance with what was requested. I asked for a room facing the sea, the one given was facing the highway.
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Accommodation's Reply
14 Jan 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as your preferred place with your family, and thank you also for the assessment and input given, We accept the reservation according to what we received through the voucher, Of course this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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J***y
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Leisure
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10.0

/10

Reviewed 16 week(s) ago

friendly staff at the hotel mantapppp
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Accommodation's Reply
11 Jan 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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D***n
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8.5

/10

Reviewed 16 week(s) ago

Friendly to staff and scrty thank you
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1 people find it helpful

Accommodation's Reply
04 Jan 2025
Dear Valued Guest, Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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D***n
icon-Leisure
Leisure
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9.7

/10

Reviewed 16 week(s) ago

New Year's Eve celebrations here are pampered with various delicious cakes, etc., the rooms are very comfortable and spacious, and the service is very friendly.
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2 people find it helpful

Accommodation's Reply
07 Jan 2025
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to celebrate your New Year with your family, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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ZAINAL R.
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Leisure
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10.0

/10

Reviewed 21 week(s) ago

Nice location. Balcony view was wonderful. Sea view direct to city bay. You can see all the port activity

1 people find it helpful

Accommodation's Reply
01 Dec 2024
Dear Mr. Zainal R, Warmest Greetings from Swiss-Belhotel Jayapura, Thank you very much for choosing Swiss-Belhotel Jayapura for your recent stay and for your pleasure to write and share this review for us. We are very delighted that we have been serve your needs and expectations though you have no idea about our hotel yet at first time you decided to stay in our hotel. It is a proud for us that you like the whole facilities and services in our hotel as well as our location which is very accessible to reach any places around Jayapura. We would be waiting for your next visit to our hotel and we would do our best for further improvement for another memorable experiences for you and all guests. We are also very grateful that you have been pleased to recommend our hotel to your friends. Should you require any further information or assistance for your next booking, please feel free to contact us. Smile Management of Swiss-Belhotel Jayapura, Papua
f hari n.
icon-Leisure
Leisure
icon-origin-TRAVELOKA

10.0

/10

Reviewed 22 week(s) ago

In order to provide parking gate facilities for entering and exiting the environment
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Accommodation's Reply
22 Nov 2024
Dear Mr. F hari, Warm Greetings Swiss-Belhotel Jayapura, Thank you for your time to fill in a good review of our hotel, regarding the parking gate, we apologize that we have not had any cooperation with the Government. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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M***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

8.4

/10

Reviewed 23 week(s) ago

The hotel staff is slow, not fast response. Even though I upgraded the room for another 250 thousand. For deluxe. But given one with a window that can't be opened, even though I want to see the sea. Sigh. Poor choice. Not good service, different from Aston.
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Accommodation's Reply
20 Nov 2024
Dear Valued Guest. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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A***g
icon-origin-TRAVELOKA

10.0

/10

Reviewed 23 week(s) ago

Overall… all the services here are all good. Thanks 🙏👍
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Accommodation's Reply
17 Nov 2024
Dear Mr. Agung Prasetia. Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more enjoyable experience again. Thank you. Warm regards, Management Swiss-Belhotel Jayapura, Papua
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Inri F. M.
icon-origin-TRAVELOKA

10.0

/10

Reviewed 25 week(s) ago

Our stay at swiss-bell hotel jayapura was an unforgettable experience; the rooms were spacious and clean, with amazing views 😍 Great location, beautiful surrounding atmosphere, great staff 😊

1 people find it helpful

Accommodation's Reply
13 Nov 2024
Dear Ms. Inri Warmest Greetings from Swiss-Belhotel Jayapura, Thank you very much for choosing Swiss-Belhotel Jayapura for your recent stay and for your pleasure to write and share this review for us. We are very delighted that we have been serve your needs and expectations though you have no idea about our hotel yet at first time you decided to stay in our hotel. It is a proud for us that you like the whole facilities and services in our hotel as well as our location which is very accessible to reach any places around Jayapura. We would be waiting for your next visit to our hotel and we would do our best for further improvement for another memorable experiences for you and all guests. We are also very grateful that you have been pleased to recommend our hotel to your friends. Should you require any further information or assistance for your next booking, please feel free to contact us. Smile Management of Swiss-Belhotel Jayapura, Papua
Amelia L.
icon-Business
Business
icon-origin-TRAVELOKA

10.0

/10

Reviewed 26 week(s) ago

It 's a beach-front hotel. You can literally enjoy your breakfast or evening cocktail while enjoying the sea view. It 's beautiful. The room and all common areas are well-maintained. Food is great. The staff are all kind and very helpful.

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Accommodation's Reply
27 Oct 2024
Dear Mrs.Amelia Warmest Greetings from Swiss-Belhotel Jayapura, Thank you very much for choosing Swiss-Belhotel Jayapura for your recent stay and for your pleasure to write and share this review for us. We are very delighted that we have been serve your needs and expectations though you have no idea about our hotel yet at first time you decided to stay in our hotel. It is a proud for us that you like the whole facilities and services in our hotel as well as our location which is very accessible to reach any places around Jayapura. We would be waiting for your next visit to our hotel and we would do our best for further improvement for another memorable experiences for you and all guests. We are also very grateful that you have been pleased to recommend our hotel to your friends. Should you require any further information or assistance for your next booking, please feel free to contact us. Smile Management of Swiss-Belhotel Jayapura, Papua
M***L
icon-Staycation
Staycation
icon-origin-TRAVELOKA

9.6

/10

Reviewed 27 week(s) ago

All sides are good, but there is 1 slight flaw for the pillow case. Please pay more attention to its cleanliness.
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Accommodation's Reply
31 Oct 2024
Dear Mr. Magil Thomas, Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Management of Swiss-Belhotel Jayapura, Papua.
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F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA

6.6

/10

Reviewed 30 week(s) ago

Nice hotel with location and view. But the cleanliness of the room needs to be improved, and the taste of the food needs to be checked again and improved. 🙏.
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Accommodation's Reply
28 Sep 2024
Dear Mr. Fresly, Warm greetings from Swiss-Belhotel Jayapura, Papua. We are very grateful that you took the time to provide comments when visiting Swiss-Belhotel Jayapura, Papua. We are very happy to read the reviews given to us. Thank you for choosing our hotel as a place to stay, and thank you also for the assessment and input given, Certainly this will be our evaluation again for all our teams to be better in providing services to guests, including to you. We hope to welcome you on your next visit with a more pleasant experience again. Thank you. Warm regards, Hilmansyah. General Manager.
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G***a
icon-Business
Business
icon-origin-TRAVELOKA

6.6

/10

Reviewed 38 week(s) ago

less calm, many outside guests to disturb.
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Accommodation's Reply
31 Jul 2024
Dear Valued Guest, Sorry for the inconvenience. Thank you very much for staying at Swiss-Belhotel Jayapura, Papua. Greetings General Manager.
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Astroniasbaktiawusi
icon-origin-TRAVELOKA

8.8

/10

Reviewed 45 week(s) ago

Consider that there is a scheduled hotel shuttle bus to the airport.
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Accommodation's Reply
18 Jun 2024
Dear Mr./Mrs, Astroniasbaktiawusi. Warm Greetings from Swiss-belhotel Jayapura. Thank you very much for staying at Swiss-Belhotel Jayapura. We are committed to always providing our best service. Thank you for your input, as information, Airport Pick Up and Drop facilities are available but paid. The shuttle bus facilities currently available are only for Shuttle Bus to Jayapura Mall. We look forward to welcoming you on your next visit. Warm Regards, General Manager.
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Kartika Z. N. L.
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8.5

/10

Reviewed 46 week(s) ago

Overall ok, clean room, good breakfast, easy to get around, swimming pool is our main destination for our 3 day vacation 😁
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2 people find it helpful

Accommodation's Reply
11 Jun 2024
Dear Mrs. Kartika ZNL Warm Greetings from Swiss-belhotel Jayapura. Thank you very much for staying at Swiss-Belhotel Jayapura. We are committed to always providing our best service. We look forward to welcoming you on your next visit. Warm Regards, General Manager.
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Agnes N. S.
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10.0

/10

Reviewed 50 week(s) ago

Starting from the entrance. Security served very well, when checking in the officers were friendly and explained the details 👍. The AC in the room leaked when we slept at night, please check it by the technician. During breakfast, the morning shift did not greet visitors when they were about to enter the restaurant. Btw the food was very delicious 😍😍😍🤤 and overall until we checked out we were served well. Thanks Swiss bell I will come back again 👍😍😇🤣.
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Accommodation's Reply
16 May 2024
Dear Mrs. Agnes N. S, Warm greetings from Swiss-Belhotel Jayapura, Papua. Thank you for taking the time to provide a review and tell us about the conditions you are experiencing. We apologize if our facilities are not satisfactory during your stay. Thank you very much for staying at our hotel, we are waiting for your return at Swiss-Belhotel Papua Jayapura. Warm regards, General Manager.
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