Fantastic stay. The house keeping lady, Cai Su Zhen, is doing such a great job.

Even though the room here is a superior king, the bed is small. The first night the AC was hot but it was immediately serviced. Coincidentally, we didn't order breakfast so we don't know what the food was like. The lobby lacks sofas so most people waiting for a taxi are standing. Overall okay.

Place I a bit dated and service is not as expected of a ritz hotel. To be fair I went during CNY hence maybe the decline of service (we stayed for 5 nights and our toiletries are not refilled even once till we requested for it, even then it took 3 requests) good location tho.

Excellent and comfortable hotel. Many comfortable seats and snooker table. Washer and dryer room too for extra convenience. Would be great if has extra coin or notes insert for foreigners in the machines. Friendly staff. Special thanks to the cheerful and helpful cleaner Ms 谢 for keeping the rooms and corridor so clean and tidy. Location is short less than 8 minutes walk to Jin An Metro. Love the air cleaner in the room to keep air always good.

Most of the staff can speak English, service is nice, the staffs are friendly. Closeby to Mrt station, near to restaurants and supermarket. Nice place to stay.

The staffs are very helpful, room is huge enough for 3 persons, and has big window. Free refill hot & cold water, so no need to buy drink water.

Good location, in the crowd, large rooms, clean and complete amenities. We were very pleased to stay at The One Executive Suites Managed by Kempinski Shanghai.

Location-wise is really nice, the people and the reception are all good, variety of food is quite good. Too bad the room had a heavy smoking smell that took at least 2 days with open window to subside.