Perfect location for us. Situated at a quiet street but a stone trow away from Queen Victoria Market and City Center. The front desk staffs were awesome. We arrived at 9.00 am in the morning and we were allowed to check in. It is super nice gesture after experiencing long flight.
Like the other says, it was a compact but comfortable room hotel. Perfect location as it is close to almost everything in central, you can get to most places in free trams, several good cafes and restaurants just around the corner. Almost perfect, however disappointing customer service. Guess it depends on individual, but 1 or 2 particular permanent front desk showed unwillingness to help, overall still good, just need to improve front desk service. It also would be great if the amenities added in microwave oven/shared kitchen for use of guests, hand towel, room slippers.
It’s a perfect accommodation to stay in Melbourne, especially when you do both business and family vacation. Best location (close to uni, city, zoo, market), clean yet affordable. I’d recommend this accommodation for those who’d like to travel to Melbourne for both business and leisure.
There is no housekeeping on daily basis. Was told they only do housekeeping on the 3rd day based on my duration of stay. I thought housekeeping is the minimal as we expect to have clean beds and clean toilets after long day outgoing. This is quite a disappointment.
The check in and check out is a self-service counter. Very easy to understand. Room is ready in no time, every day the staff cleans it and refill what to be refill. The area is very close to every where: place to eat, place to hang out, place to shop.
Small room but clean, large baggage may not be fully unfold, very small bathroom. Good location, located in free tram zone with tram stop station in front of the hotel, the entrance was narrow, hard to find
It is a great location for trams and trains being so close to Southern Cross Station and easy access to the Skybus as well. Room was basic but comfortable and clean and staff were friendly. However the heater is too noisy for me to sleep well.