I had been this stay for more than 10 years, the Duty Manager Mr Rizal, Mr Rudy, Ms Pelly, Mr Josri was Polite and their service was the best, during my arrival, they will have a greeting with my names, this feeling was giving my feel that I was a VVIP guest of their hotel, they do try to arrange whatever the request I would to have, even upgrade the big room to me when it available. Front Office staff Mr Ammar, Mr Watson, Ms Sharon, Ms Lisa and the rest of front desk staff was friendly to serve me when my arrival, reservation staff Mr Ronald (previously was front desk), bellboy section Mr Peter and Mr Ambrose also really great service, I feel that is best choice I had choose this hotel even I will stay twice a year, continuous I will have more groups to came to your hotel, hope to see you all next year March 2020.
I had the most pleasant stay here with my friends. The staff was so understanding and helping. Check in time was earlier because I have to decor the room for my friend’s anniversary surprise. The room very big, neat and beautiful.
Value for money. I paid the price for a 1 star hotel but the facility is 4 star. Really love the room. Spacious and comfy. Very suitable for travellers who are looking for a good hotels with cheap rate.
- Room are big then my expectation - Clean and tidy - Service are good, I request for iron /iron board and they give me on time. - They served good/nice choice of food for breakfast
Superb and valie for money!!!! Comfy bed, spacious room, clean toilet, hot shower and tub, non smoking and smoking room available, near riverside, near to to shop lot. Friendly and helpful staffs. Recommended to all!!
The hotel was great for family vacation. It was located in the center of town near to Waterfront which is very convenience. The staffs was very friendly and helpful too.
Staff are pleasant and helpful. The Executive King room is cozy, clean and new with many lightings that you couldn’t find in most hotels. The room has a beautiful Sarawak river and city view. The location is in the centre of the city. 1 minute to India street and 1 minute to the China Town. Couldn’t ask for more!
Everything good in this hotel, but it 's just about the house keeping didn't clean up the room. The reception already tell them to clean up and changes everything. But they not doing it.