We stayed at Novotel Taoyuan airport because we had early morning flight. They have free shuttle service to airport is a plus. When we were waiting for the shuttle come to the lobby, my kid still slept in the stroller. Then the shuttle van was coming and we prepared to leave suddenly the staff came to us and said they would give us a free taxi ride because they concerned of my kid still sleeping and it would be more comfortable in taxi. It was really a thoughtful service. When we stayed in this hotel, I also saw a room for breastfeeding mom near to their gym. So this hotel really good for family with young children. I will definitely be back to Novotel Taoyuan if we have another chance to stay. Thank you.
The staff were super attentive!! Always smiling and welcoming. The room was spacious, comfy and clean. Complimentary drinks, biscuits and fruit, very nice indeed. Hotel location is easy to get to, and shopping mall and cafe are found nearby. I enjoyed my stay very much.
Stay was very convenient to the Airport. Unfortunately, late check out past noon was not allowed without paying an extra 900 NTD but it was acceptable.
photos and rooms not same. the photos was so good, but the fact, it's so bad. so many cracks in the wall, bathroom, table, and its so worst and smell. receptionist also not good, not friendly
Arrived at late night. Staff were nice even when I about to check out they helped me to get the taxi to the HSR station. Room was small but the bed was comfortable enough. Bathroom was clean.
I was here accidentally because of typhoon and no train to Tainan. However, it was a great experience. The staff was very friendly and helpful. I arrived before check-in time, but he allowed me to enter the room, without any additional charge.
The staff is good and the room is bight (seems so clean) but the a lot of cockroach all everywhere in the room you! I just only sleeping for 3-4 hours. But who need to stay for longer should rethink again before booking
Staff very nice even I can't speak Chinese properly, very easy to take MRT to airport especially if you have morning flight, breakfast start 7am the food super good
The room was so smelly, smoked smell, I request for changing room for second time, at first the room was okay, but end up I laid down on bed the bed fell like spring and uncomfortable. I check out at night really can't stand the smell of the room and the bad condition of the bed.
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