Best Hotels in Puchong

I'm not complaining about Siti (receptionist), but I've noticed that she doesn't use basic courtesies like saying “good morning” or “thank you.” I did have a face-to-face conversation with her about this, and while she didn't apologize, she did say “thank you” at the end. However, I still believe that, as someone in the hospitality industry, it's important for her to consistently incorporate these simple gestures when interacting with guests. I hope she learns from this and strives to show her best courtesy to every guest who comes to Mtree Hotel.

Good hotel and location. Very clean hotel.

OK OK so and so. Not to big not to small.

The staff was friendly and very reliable. However, when my other room was not ready, they informed that they will call the room telephone. But to my dissatisfaction, they called the room that was not ready which I couldn't enter. So I had to wait for 30 minutes until I called front desk. Only then they informed it and will send the room key. I waited outside of the door and saw the receptionist was walking very casually and not in a hurry manner to deliver my keys. So I hope you can fix that and add a sense of urgency in satisfying your customers. But above all, I am very satisfied with this hotel, our room, everything was perfect.

Room is OK. Choosing the lake view for about a week stay. However, the scenary of lake view was jeopardize by the construction site beside this hotel. Breakfast can be improved as per same menu everyday.

Near by shopping center and transportation, good location, room clean

No toothpaste and toothbrush, no shampoo or soap, no bottle water

The picture in advisement very good but the real is unexpected, don’t have WiFi, no lifts..over all ok for the price

Room smells like cigarette smoke & feel stuffy. My child keep sneezing because of it. Clogged sink in the bathroom & they forgot to prepare the towels:(the staff was friendly though.

1) Check-in time wrongly stated as 8am, it should be 2pm. 2) Pillows and bedsheets are stained and not clean. 3) Wi-Fi never works, unable to even connect to router > 10 tries. 4) Water pressure is low or shower head clogged. 5) Fan makes a lot of noise at high speeds. 6) Air-conditioner looks dusty but operating fine. 7) TV channels are limited, most channels are empty, available channels are blurry. Staff was kind enough to allow me to use the showers due to the miscommunication and mishap between online agent and hotel regarding the incorrect 8am check-in time. However, special requests are not being looked into and addressed as I requested for check-in time to be 7am and no responses heard back, else this mistake would not have raised until check-in date comes. Unable to get an online cancellation refund since 7am because of the incorrect check-in time of 8am instead of 2pm.