the atmosphere is so special that it really felt like home to me. warmth welcome from staffs, they are extremely nice, thanks to Mr Samee and Mr Basser Tayuan, provide me an early check in and helped me with information and stuff, I would give 5 stars, excellent hospitality, great ambiance, friendly staffs and warmth welcome.
The room is spacious, clean and the view is great! However, the water heater is not working for my entire stay.
The location is quite far from the haram, I thought the shuttle bus provided is direct to the haram area. It’s only until Jamarat bus station (which actually you can reach by walking) and from Jamarat you have to take another public bus provided by the government, and this bus always full.
I was sick on my last night, and the staff wasn’t showing their empathy. I have to walk myself at 10pm to the hospital :(
This hotel good for group, so you can share the taxy. Go with the bus lots of effort.
I am writing to formally raise a complaint regarding an issue I faced with the payment for my stay at Swissotel Makkah.
Despite the payment being made with Traveloka, the hotel declined the transaction, which caused significant inconvenience. As a result, I was required to make a manual payment to settle the charges. This situation was unexpected and should have been handled more smoothly.
I would appreciate an explanation of why the vendor’s payment was declined and any steps to prevent such issues in the future.
Additionally, the Hotel has refunded my payment but it will take some time. I'm anxiously waiting and hope this can be settled as soon as possible.
The room (including the bathroom) is spacious and clean. The facilities are excellent. However, the distance to Masjidil Haram is quite far. They have 24 hours shuttle bus but we still need to walk around 8-10 minutes from the halte bus to mosque area