I arrived at the hotel too early, so I decided to leave my luggage first then I went to look for lunch while waiting for check-in time. When I returned from lunch then I checked in and collected my luggage. Then I took the elevator to my room and when I was about to collect the items in my luggage I saw that my luggage was partially open and some of my items were missing. Then I complained to the hotel but only got an apology. So according to my experience, always check your luggage when you pick it up from the hotel.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia