Apartment in Balok

I love very much. Cherating Inn! Will come back again In Shaa Allah. The room is so spacious for a big family like me. 8 persons, comfortable, and clean. Swimming pool is just in front of our room. Only food is just so so.

Need to change room before air conditioner not functioning. Need to request by myself at the receptionist and return previous room key to receptionist after changing. Waste a lot of time during this process. It 's hotel mistake why should I do this? Service could be better since guest have waste time wait to repair and wait result from technical and packing again to change another room after get new room key.

A lot of noise which can't sleep well, dirty floor and bathroom.

Staffs were friendly, pool was okay, facility was great however toilet and bedroom cleanliness can be improved. Overall were okay. Can revisit next time. Thanks.

Already apply room for 2 adults and 5yo and 8yo kids but given 1 room with 1 queen bed. End up have to acquire additional bed which cost almost RM300 per night. Should the hotel can't provide room for 4 person they should inform earlier. Better off it won't appear in the apps for me.

Pleasant stay with the access to beach. Such superb clean and hygiene apartment. Everything is great!

Location of the hotel is great. Short distance from city center. We love the beach and swimming pool. Our kids really had a great time. We also requested for a late check out at 1pm and they gladly allow it. Overall we had a great stay.

the worst management service ..will not recommend to anybody to stay

1) Check in staff was good and tolerance. However, check out staff very rude and don't have a good personality. Is the villa is your property the way you handle us? FYI, we check in on 6 plus PM, 2) Not worth the money, beach no good, too much rock plus no beach guard, breakfast and dinner limited choice, breakfast also has limited time. 3) Discrimination? There is two types of room preparation we heard when we arrive at hotel lobby. One is room preparation for VIP and another one is for common people like us I guess. 4) There is an insect/fly at the room ceiling (2 single bed) and toilet room. I have a picture with me if the hotel want to see it. Must understand pay around 2k per villa it must be clean well and supposedly there is no differences between VIP or common people. If you want to treat them only then only open for them nor for another guest like us. Thank you very much.