Located in City center of Medan, I was given an amazing experience by Swiss-Belinn Gajah Mada Medan. Check-in and check-out process was smooth. Air Conditioner and Hot Water Working properly. Room very comfy, Breakfast OK, many choices. And two Minimart in front of Hotel. Thanks Swiss-Belinn Gajah Mada Medan and Thanks Traveloka 👏
The AC isn't cold and toilet was dirty especially the door. Booked room for 2 person but only give 1 set toothbrush, paste and soap. The bed sheets looks very old.
Staff is not good. The helmet that was kept inside was lost due to the negligence of the staff who mistakenly gave my helmet to someone else and took no responsibility. For the umpteenth time we stayed 2 nights and when we asked for a change of towels and the blankets weren't available, without being asked, at 2 o'clock we could have changed the towels, so I checked in again.
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