Hotels near Mall Balikpapan Baru

The room light is not bright, maybe this type of room only suitable for sleep/rest only not for work/other activity. The bathroom smells sadly. The staff is helpful, my card room is error at the first time but they give me the new one by deliver it to my room asap. The location is pretty strategic.

The bath room is messy, phone at bed room not work, diificult to find bell boy to help quest bring their luggage.

Very recommendedhotel near to shopping Centre and the staff very humble

Parking only need to rectify 💪.

I am deeply disappointed with my stay at the Golden Tulip Hotel Balikpapan. We traveled from abroad and chose this hotel expecting a 4-star experience, but it has been far from satisfactory. First and foremost, the cleanliness of the room was appalling. The sofa and bedsheets were stained, and the overall condition of the bedroom was unacceptable. The towels provided were not white and looked far from clean. Even worse, there were no towels in the room when we arrived, and we had to call the staff to request them. When they finally arrived, they were in terrible condition. There were no hairdryers in the room, and the water had a strange, unpleasant smell. The bathroom bin was rusty and lacked a proper bin liner, which is unhygienic and unacceptable for any hotel, let alone a 4-star establishment. Additionally, the sofa was filthy and stained, making it unusable. The entire experience has been nothing short of disgusting. To add to the disappointment, the reception staff were unfriendly and unhelpful. Considering the level of service and hygiene, this hotel does not deserve its 4-star rating. I would strongly advise others to reconsider booking this hotel. It has been a deeply upsetting stay, and I hope the management takes these issues seriously to improve the experience for future guests.

Great experienced to stay in balikpapan area

Friendly staff, good views. Beautiyfull place to stay

Friendly staff and strategic location from city center, many restaurants near the hotel