We were not able to check-in on time but the staff accommodated our request for late check out. Breakfast was great! Even though it was a plated meal but it was hearty and filling.
It was great. The hotel reception area and their phone operators were the best. They provided a great deal for shopping too. The place is huge as well.
Room is clean. Staff are all friendly. The pool is a jacuzzi type but still a good place to cool one’s body. Breakfast is yummy though not a lot of choices. Overall I had a happy stay and I will book here again soon.
Is there anyone that I can talk to about getting a compensation for our relocation. Aside from having too much hassle with doing follow ups on your customer service. I found red doors room cheaper than what I paid for the hotel that I'm supposed to be in which is Capital Suites. I'm not satisfed with your service specially that I was advised late that this hotel is nit operating given that it's still in your options of hotels.
I guess you get what you paid for? Well the hotel is nice but I would say the only pros that stood out to me was their friendly staff. I asked for a double bed because it was just only me staying for the night but they said they don't have it anymore. What they did was put together the 2 twin bed. Which was a bit eye sore. Aircon window is damaged too. Breakfast selection was meh.
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia