They allowed me to check in at 5am after horrendous travel from gorontalo, very helpful and truly want you to have the best experience. Location is quite a stretch from restaurants and the city, the room (standard) was spacious however the bed was an old spring mattress (pretty uncomfortable), the blanket was an old wool blanket wrapped in sheets (definitely needs a wash) and overall the room and the entire resorts feel like they need some work (broken wooden floors inside, windows didn't fully close etc.). Breakfast was nice however food ordered is quite pricey and takes a while. The review system on here sucks. I'd give it 7.5/10.