The staffs are very very friendly, helpful, and funny. We were nicely welcomed to the hotel. The room size is perfect and the bathroom is spotless clean. We paid the tax and got free transportation tickets around town during our stay which is very nice. The hotel is accessible by tram no 9 but don’t follow google map, the tram will stop right in front of the hotel at Guisanplatz station not Parkstrasse (you have to walk far from here)