Attentive and very friendly staff + the best spa I've had in Bali (across Kuta, Seminyak, Canggu, and Ubud). Service always came really quickly when requested, clean bathtubs (I've had to switch rooms because I injured myself and didn't want to walk too far to one of the best and biggest non-suite rooms), very nice shampoo + showering stuff and body lotions, and little/no insects/lizards in the room (for Bali it 's almost unheard of)! Staff in the Spa knows you by name if you're a regular like me (only been there thrice before this trip a few months ago) which really gives off the VIP feel when they greet you by name upon seeing you. Both my 2 masseuse/therapists also remembered our conversations from a few months ago so it 's really a very wholesome experience that I'm glad I brought my better half to enjoy. Location is perfect for walking to almost anywhere in the heart of Ubud. Latest trip was on my birthday and we came back to the room with a Happy Birthday message at the foot of the bed written in rose petals. And no, I did not highlight it anywhere in my booking. Only downside is the stupid Yoga Barn beside with its ' stupid loud music and nutbags screaming like they're clubbing in the middle of the day.