Came from a long trip, around 3 o'clock, booked 2 rooms, was told that the rooms are on different floors, if you want 1 floor, only one is ready, the other one has to wait to be cleaned, okay I choose to wait a while so there can be two rooms on the same floor, so we waited in a ready room, but the room they said ready; No pillowcases, no mats, no towels, the water heater still has the previous person 's water, you have to make a report first and wait 1-2 hours.