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Mandarin Oriental Jakarta
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Mandarin Oriental Jakarta
9.0
/10
Exceptional
1,313 reviews
What Guests Say About Their Stay
Room Space (32)
Bedroom (32)
Staff Friendliness (31)
Ambiance (29)
Dicky D.
10.0
/ 10
Upon checking into this hotel, I have sky-high expectation for both the service and the room. I have passed this hotel several times and really curious on how this well-known hotel doing on their services. I booked a night just to have a good time together with my partner and enjoying our weekend there. Upon arrival, We're greeted with a very warm welcome and they were already offer to brought our belongings, even when it's not really that much stuff. They gave us a very nice welcome drink and the receptionist, Ms. Jesslyn, treated is very well during check-in. Our requests were all fulfilled and really appreciate their attention on the small details. Then when we arrived at the room. We were stunned. It was a neatly oriental-decorated spacious room with tons of cool stuffs, one of the example was the speaker inside our bathroom. Which really gave us an awesome experience on watching movies while indulge in the bath tub. The bed was comfy and the pillows were outstanding. Definitely ranked among our top 5 hotel with the best bed ever! The hotel's facilities are considered complete for the 5-star hotel. It has a very spacious and proper gym court complete with saunas, massage and spa, and also the swimming pool, although the swimming pool is not really that big. They also noticeably fast on our in-room requests. I don't feel any delay as they send our request immediately and they happily gave what we wanted even when it was late in the night. The breakfast also exceptional! They have tons of choices in pastry (I love pastries) and the varieties of cuisines as well. The servers were also very helpful and fulfill all our requested stuffs, even when the restaurant is very packed. Overall, the hotel is really the best choice for whoever wanted to have an awesome experience on staycation in the oriental-themed hotel with nice services! Thanks for the outstanding hospitality from Mandarin Oriental Hotel Team!
Nurwiyanti O.
10.0
/ 10
I wanna say thank you so much for every best moment while I stay in Mandarin Oriental Hotel. The services is always very good to all guests, friendly, polite, very helpful, alert. The food is really delicious and always very varied in pandemic conditions like this. This has been the umpteenth time staying at an Mandarin Oriental Hotel because it always gives the best impression. Ms. Inggrid, Ms. Putri, Ms. Diaz, Ms. Yoanne, Mr. Adip, Mr. Mardian, and all of the best staff in Mandarin Oriental Hotel, thank you so much for this wonderful staycation. Thank you so much Traveloka.
Barry J. C. A.
9.7
/ 10
This is by far the best hotel in Jakarta for me, great interior, excellent service, wonderful experience!
Ary M.
9.7
/ 10
I’m impressed with the caring staff who prep my room and the receptionist manager who walked me to my room showing everything I need. It’s exceeding my expectation.
Prayogo S. D.
9.4
/ 10
Room is spacious even at Standard Room. I loved MO managed for the cleanliness, layout and interior ambience. We feels comfortable. Thanks to provide our request for bundaran HI view. Breakfast was so so in terms of variety & taste. Should improve if we compare to their competitors at Kempinski Hotel. Another things is towel at pool looks rumpled & dirty.
In the Area
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Jalan M.H. Thamrin, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in Mandarin Oriental Jakarta
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Jalan M.H. Thamrin, Menteng, Thamrin, Jakarta Pusat, Jakarta, Indonesia, 10310
Discover More About Mandarin Oriental Jakarta
note: hotel was previously named Mandarin Oriental, Jakarta
Location
Staying at Mandarin Oriental Jakarta is a good choice when you are visiting Thamrin.
About Mandarin Oriental Jakarta
Whether you are planning an event or other special occasions, Mandarin Oriental Jakarta is a great choice for you with a large and well-equipped function room to suit your requirements.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Mandarin Oriental Jakarta.
Mandarin Oriental Jakarta is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.
Are you a shopaholic? Staying at Mandarin Oriental Jakarta will surely spoil you for numerous shopping centers nearby.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, Mandarin Oriental Jakarta provides a pleasant accommodation for your stay.
From business event to corporate gathering, Mandarin Oriental Jakarta provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Mandarin Oriental Jakarta, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Mandarin Oriental Jakarta is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, Mandarin Oriental Jakarta is suitable for you who value privacy during your stay.
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mandarin Oriental Jakarta exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Mandarin Oriental Jakarta is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Mandarin Oriental Jakarta.
All facilities in Mandarin Oriental Jakarta
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Food and Drinks
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Breakfast served to the table
- Breakfast (surcharge)
- Brunch
- Buffet dinner
- Buffet lunch
- Continental breakfast
- Dining area
- Fullboard with non-alcoholic drinks
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Free breakfast
- Halfboard with non-alcoholic drinks
- Halfboard without drinks
- Hot breakfast
- Poolside bar
- Set menu dinner
- Set menu lunch
- Snack bar
- Snacks
- Vegetarian meal
- Winery
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Early Check-in
- Express check-out
- Front desk
- 24-hour Receptionist
- 24-hour security
- Late Check-out
- Laundry service
- Luggage storage
- Medical service
- Multilingual staff
- Porter
- Tours
- Wedding service
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Early check-in
- Elevator
- 24-hour room service
- Late check-out
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Separate shower and tub
- Shower
- TV
General
- AC
- Ballroom
- Banquet
- Connecting rooms
- Non-smoking room
- Swimming pool
- Smoking area
- Smoke-free
Nearby Facilities
- ATM/Banking
- Beauty salon
- Gift shop
- Grocery
- Hair salon
- Laundry
- Shops
- Supermarket
Business Facilities
- Business center
- Business facilities
- Computer station
- Conference room
- Meeting facilities
- Photocopier
- PRINTER
Transportation
- Airport transfer
- Car rental
- Garage
- Limo or town car service
- Secure parking
- Shopping center shuttle (surcharge)
Things to Do
- Fitness center
- Massage
- Outdoor pool
- Sauna
- Spa
- Sauna
Accessibilty
- Disabled access friendly
- Accessible bathroom
- Accessible parking
- Wheelchair accessible
Connectivity
- INTERNATIONAL_CALL
- LAN Internet
- Free WiFi
Kids and Pets
- CRIBS
- Highchairs
Sports and Recreations
- Fitness center
Shuttle Service
- Airport transfer (surcharge)
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Mandarin Oriental Jakarta
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Contact Accommodation Before Arrival
Guests should contact hotel 1 day(s) prior to arrival
General Check-in Instructions
Merespon terhadap keputusan Kepala Dinas Pariwisata dan Ekonomi Kreatif Provinsi Daerah Khusus Ibukota Jakarta Nomor 586 Tahun 2021, tentang Pembatasan Kegiatan Masyarakat Level 3 Corona Virus Disease 2019, menetapkan pemberlakuan untuk pengunjung usia di bawah 12 (dua belas) tahun harus menunjukkan hasil negatif antigen (H-1)/PCR (H-2).
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Mandarin Oriental Jakarta | 272 |
Number of floors in Mandarin Oriental Jakarta | 26 |
Another facilities in Mandarin Oriental Jakarta | A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar |
Frequently asked question in Mandarin Oriental Jakarta
What are available facilities at Mandarin Oriental Jakarta?
There are top facilites at Mandarin Oriental Jakarta such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mandarin Oriental Jakarta?
The standard check-in time at Mandarin Oriental Jakarta is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Mandarin Oriental Jakarta provide breakfast?
Yes, Mandarin Oriental Jakarta provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Mandarin Oriental Jakarta
Traveloka (1,313)
9.0
Exceptional
From 1,313 reviews
Provided by travelers on
Cleanliness
9.3
Room Comfort
9.3
Meal
8.8
Location
9.3
Service and Facilites
9.3
People often mention about Mandarin Oriental Jakarta
All
Staff Friendliness (27)
Room Space (27)
Bedroom (26)
Distance to City Center (24)
Bathroom (24)
Hotel Area (24)
Ambiance (23)
Taste (23)
Surroundings (22)
Accessibility (21)
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Traveler Reviews Mandarin Oriental Jakarta
Number of reviews per page
20
40
Customer reviews
i
indriyani
10.0
/10
Reviewed 3 day(s) ago
Good, comfortable, clean, nice staff.
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D***y
Business
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly, you can see their concern when checking in. I was not feeling well and was offered help with medicine etc., but it's a shame the view of the room is not a round one.
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1 people find it helpful
Accommodation's Reply
27 Mar 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to welcoming you back. Warm regards, Andy. Andrew Abram. General Manager
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Mirah P. D.
Staycation
10.0
/10
Reviewed 3 week(s) ago
Wonderful stay, helpful staff, truly one of the my best stays among 5stars I’ve tried
Find this review helpful?
Accommodation's Reply
14 Mar 2025
Dear Mirah P. D.,
We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one.
Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.
Kind regards,
Andy
Andrew Abram
General Manager
DI
Dicky I. P.
10.0
/10
Reviewed 5 week(s) ago
This is our first time stayed at Mandarin Oriental Jakarta, with my family. It was very good experience. Check in process was smooth, the staffs are friendly. In the afternoon, they were checking us whether we need some more hotel amenities. The room was spacious with good Jakarta city view. There were French food restaurant in the hotel, actually we wanted to try since it looks delicious, however, at that time they were only selling valentine dinner packages. So we skipped that:-) Maybe next time.
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1 people find it helpful
Accommodation's Reply
04 Mar 2025
Dear Dicky I. P.,
It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one.
All of us are awaiting for your return in the near future.
Kind regards,
Andy
Andrew Abram
General Manager
LW
Linda W.
10.0
/10
Reviewed 6 week(s) ago
exciting and fun and the activities are enjoyable
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3 people find it helpful
Accommodation's Reply
04 Mar 2025
Dear Linda W., Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
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Y***a
Staycation
10.0
/10
Reviewed 7 week(s) ago
Hotel staff is very friendly, facilities are good, security is tight
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Guest,
It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one.
All of us are awaiting for your return in the near future.
Kind regards,
Andy
Andrew Abram
General Manager
Adinda C.
Leisure
9.7
/10
Reviewed 8 week(s) ago
very happy we came here , we have a lot of fun during the chinese new year
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Accommodation's Reply
18 Feb 2025
Dear Adinda C,
It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one.
All of us are awaiting for your return in the near future.
Kind regards,
Andy
Andrew Abram
General Manager
DM
Dian M.
Staycation
10.0
/10
Reviewed 8 week(s) ago
All staff are friendly and helpful, satisfied with my staycation here
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Dian, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
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P***i
10.0
/10
Reviewed 8 week(s) ago
The hotel is clean and fragrant and the staff are very friendly
The most enjoyable thing is being able to have a late check out
Thank you to the receptionist for her service and also for sharing drawing books and colored pencils for my child
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3 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
See original
A***a
9.4
/10
Reviewed 8 week(s) ago
Staff were friendly and food is as always good
Find this review helpful?
Accommodation's Reply
18 Feb 2025
Dear Guest,
It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one.
All of us are awaiting for your return in the near future.
Kind regards,
Andy
Andrew Abram
General Manager
D***n
9.7
/10
Reviewed 8 week(s) ago
Staff is very friendly, location is in the city center,
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Accommodation's Reply
18 Feb 2025
Dear Guest,
We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one.
Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.
Kind regards,
Andy
Andrew Abram
General Manager
MR
Medina R.
Staycation
10.0
/10
Reviewed 9 week(s) ago
It's always fun to stay here, all the staff are very nice and helpful, the best 👍👍
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
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RM
Ratu M.
Leisure
10.0
/10
Reviewed 9 week(s) ago
The hotel is very comfortable, right in front of the HI roundabout, so on Sunday mornings you can run straight away on car free day along Jalan Sudirman. The breakfast also has a lot of variations, all delicious, the hotel staff are friendly.
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1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Ratu. M, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
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f***i
Staycation
7.1
/10
Reviewed 9 week(s) ago
Communication could have been better.
1 people find it helpful
Accommodation's Reply
18 Feb 2025
Dear Guest,
Thank you for staying with us and for taking the time in leaving an honest review based on your recent stay. As much as we enjoy delivering unparalleled service to our esteemed guest. We are truly sorry to hear that your stay hasn't been a great one. Rest assured, all your feedback have been acknowledged and we always look for ways to better improve our service everyday. Once again, thank you for choosing our hotel. We hope that we can serve you better in the future.
Kind regards,
Andy
Andrew Abram
General Manager
Lp
Liani p.
Staycation
6.2
/10
Reviewed 11 week(s) ago
Check in waiting for along time abour 2hours. So slowy to prepare / cleaning room. Shower soap empty
2 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear Liani. P, Thank you for taking the time to share your experience with us. We regret the unpleasant experience you had during the check-in process. We will review this with the relevant team to ensure our service remains professional and comfortable for our guests. Your feedback is very valuable for us to continue to improve the quality of our services in the future. We look forward to welcoming you back with a better experience in the future. Warm regards, Andy. Andrew Abram. General Manager.
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H***n
Leisure
10.0
/10
Reviewed 11 week(s) ago
Ok, the place is quite comfortable, it's more fun and exciting to be with family.
See original
1 people find it helpful
Accommodation's Reply
22 Jan 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
See original
M***l
Leisure
10.0
/10
Reviewed 11 week(s) ago
All the staff were very friendly and accommodating, it was an amazing experience, highly recommended
Find this review helpful?
Accommodation's Reply
22 Jan 2025
Dear Guest,
It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one.
All of us are awaiting for your return in the near future.
Kind regards,
Andy
Andrew Abram
General Manager
II
Imad I. M. S.
Leisure
10.0
/10
Reviewed 11 week(s) ago
The staff were very friendly and helpful 🙂 😊 also the service was amazing. I highly recommend this hotel, it was really nice experience 👍
1 people find it helpful
Accommodation's Reply
17 Jan 2025
Dear Imad I. M. S.,
We are thankful for your compliments and will continue to enhance our legendary quality experience to ensure that your next visit will be another pleasant and enjoyable one.
Thank you for choosing Mandarin Oriental, Jakarta and it was our sincere pleasure to have you staying with us and we look forward to welcoming you back very soon.
Kind regards,
Andy
Andrew Abram
General Manager
R***n
9.7
/10
Reviewed 12 week(s) ago
Spacious room, delicious and quite varied breakfast. Hotel staff is friendly and responsive. Strategic location and spacious parking. Pool is too small for 5 star standards
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3 people find it helpful
Accommodation's Reply
16 Jan 2025
Dear Guest, Thank you for your positive review. We are very pleased to know that our services and facilities meet your expectations. I will convey your gratitude to the entire team, especially Danu and Ali for providing excellent service. The entire staff of Mandarin Oriental, Jakarta looks forward to welcoming you back. Warm regards, Andy. Andrew Abram. General Manager.
See original
PP
Puspa P. N.
10.0
/10
Reviewed 12 week(s) ago
comfortable hotel. good food. good atmosphere.
See original
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Accommodation's Reply
10 Jan 2025
Dear Puspa PN, Thank you for your positive review. We are very pleased to know that our services and facilities met your expectations and that you enjoyed your stay at Mandarin Oriental, Jakarta. The entire staff of Mandarin Oriental, Jakarta looks forward to your next visit. Warm regards, Andy. Andrew Abram. General Manager.
See original
Number of reviews per page
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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