The lady at reception was kind and friendly. As the type of our 2 booked rooms were not available for the consecutive rooms. So, we had been upgraded to the bigger 2 consecutive rooms without additional pay. The place of the hotel is very close to the friendship bridge and easy to connect if you have a trip to Laos. btw, the hotel is a bit old. Some electric devices (air conditioning) at my room was not working properly. In general, this place is ok if you don't need to stay near by the Mae Kong river.