Holiday Inn Express DUBAI - JUMEIRAH, an IHG Hotel

Third time staying very convenient

Marcus was fabulous during check in. He acted quickly when we asked to change our room from smoking to none smoking. Keep it up. Not only that, the breakfast was fantastic.

The hotel is in a area which feels unsafe to go outside in the evening/night time unless you drive or use taxi.The room was smelling heavily like smoke and the bathroom was very old and mold was around the shower cabinet.The dining was very poor .Would not recommend if you are looking for cleanliness, safe and a tasty dining experience.

Clean and comfy place with friendly staff.

The property has great potential but would benefit from some updates and improvements in the rooms. While room service could be more prompt, the staff were friendly and accommodating. The complimentary underground parking, though tight, was a nice perk. The bathrooms could use some TLC, particularly the shower doors and heads. There was some noise from the room above, but overall it was a decent stay.

Room service wasn't great, hotel service wasn't great, 1 towel was given for 2 people, no toothpaste or toothbrush was given, standing shower wasn't good, low water flow from the shower head. breakfast was great.

Can’t watch the TV. No room service and without any materials provided for the basic cleaning of toothbrush. It’s very bad service

There are no king beds as I paid and booked 4 rooms for my family members. They gave us queen beds no king beds. The room service gave us very bad quality of blankets and it’s very small not even enough for a baby. They don’t put any hair conditioner in the bathrooms.

Nice hotel with friendly, accommodating staff. Room was clean and spacious. Free bottled water left every day with fridge in room to keep it chilled. Only downside, the location - a taxi ride away from the metro which was a little inconvenient. Also, the cargo port is directly opposite. The extremely bright 24-hour lights from there can hinder sleep. Best to ask for a room not on this side if this could be a problem.

Nice stay

It was an excellent stay for me, staff members were polite and helpful, LOVELY at the reception were very helpful. Will visit again near future.

The location and pricing

Location is great short drive to many attractions. Staff and service are great.

It was a terrible stay with bed bugs in the bed. Every member left with bites on us. And cleanliness was not up to standard.

I arrived at the hotel at 10 PM in the evening of 5 Dec. I was shocked to know that they cancelled my booking for no reasons. Besides, they told me that they are full !.. I contacted Expedia to resolve it for almost 20 minutes without any success. Then, I had to leave the hotel. This is terrible act by the hotel and not acceptable. This is also a grave failure by Expedia to protect a member of long time. Lately, Expedia also embarrassed me on 19 Nov in Washington DC (Washington Plaza Hotel). They could not find the booking of Ali Hantal (Itinerary: 72428630020269) and I had to make new booking!.. I need an explanation and compensation from Expedia before I terminate my long lasting memebership.

Despite booking and paying in advance for two twin non-smoking rooms, and emailing to request a late check-in (flight landed at 1am; email acknowledged and accepted) we were told that these rooms were not available. We were given a twin and a double on the smoking floor which meant sleeping on a pull-out bed, not being able to unpack and switching rooms the following day. We were told that the hotel policy is that we would only get the rooms requested if they were still available. What is the point of reserving a room, paying in advance and notifying (and being acknowledged) of a late check-in if someone else could walk in on the day and be given the final two non-smoking twin rooms? The night staff were apologetic about this policy and helpful in rectifying the issue the next day. If you are arriving late and want to avoid the frustration of not getting the room you have already paid for I would suggest booking an alternative hotel.

Mary in the food and beverage is a very kind and efficient employee.

Without a do not disturb card in the room, not only with the noise of closing door of the other doors…you will be awake by room sce cleaners shouting in service. When you ask for the DND card and the cleaning…room is not clean up to the late afternoon…and in the room of 2 people only one towel….not good for the price! Quality towel is questionable on 10 years old or 20 yo!

Evriting is was good

The location of the hotel is good, many restaurants within walking distance. Breakfast is good at the hotel. The Staff is helpful and on their toes going the extra mile.