The heater in room is not working, the temperature was too hot. The room is clean and comfy. I don’t know about the rules in this hotel, but the bellboy ask tip when he brought our bag (i think tip is not a must even though you will give to them because he already helped you). The location is very strategic in Xian
Got upgraded to Grand Mercure due to an error by the taxi I rode on. A little more walk compared to Mercure but got buffet breakfast for free which is not a bad deal. Room was comfortable and clean, you even get free use of the pool in Sofitel.. Facilities are not so new so a little patience is needed particular on the hot water on the shower.