Refund & Reschedule Policy
• Vietjet Thailand (VZ)
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-17, 2024.
Reschedule:
One-time change to other flight to/from CEI, free of charge (new traveling date within 7 days from original date).
Free re-route to closet destinations (CNX) with similar sector length (applicable for flight 11-17 September 2024 only).
Refund:
Credit shell 365 days from departure date in first sector.
Remark:
In case of re-routing, transportation services will not be provided.
• Thai AirAsia (FD)
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-20, 2024.
Reschedule:
Reschedule to a new flight on the same route once (within 7 days from the original travel date), free of charge and subject to seat availability on each flight.
Reroute to Chiang Mai Airport once, free of charge and subject to seat availability on each flight (travel dates are set to expire on September 20, 2024)
Refund:
AirAsia Credit retention of the ticket value, valid for 730 calendar days (2 years) from the date the credit is approved.
The new travel date may occur after the credit expiry date according to the available flight schedule.
Remark:
In case of re-routing, transportation services will not be provided.
• Thai Lion Air (SL)
Affected flights:
Flights on DMK-CEI route and CEI-DMK routes between September 11-17, 2024.
Reschedule:
Change flights 1 time (within 90 days).
Change flight routes only to/from CNX.
Free of charge.
Refund:
Keep ticket credit for 90 days from the original travel date
Remark:
In case of re-routing, transportation services will not be provided.
• Nok Airlines (DD)
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-15, 2024.
Reschedule:
Flight reschedule can be made 1 time (within 1 month from the original travel date).
Route change to nearby airport can be made 1 time (within 1 month from the original travel date).
Exclude reschedule fee and fare differences.
Refund:
Keep 100% of ticket value voucher (duration of use within 90 days).
Remark:
In case of re-routing, transportation services will not be provided.