Spacious room. Good services from the staffs. We stayed here during emergency PPKM, so the breakfast was delivered to our room. Swimming pool still can be used but we prefer not to.
This hotel accommodation is highly recommended for family staycation. The suites room good for family stay cause they have 2 bed room and 3 bed room, dinning room and spacious living room. Highly appreciate for hotel staff super friendly and welcoming. Inclusive breakfast has varied meals chicken porridge and Danish pastry 10 out of 10. Great experiences with El Royal Hotel!
We stayed at 2 different units. One with three bedrooms and another one is a studio. Check-in was smooth. They had a check-in time at 3 pm and we came around 3.15-ish, so we had to wait for 20 minutes because there was a queue. It wasn't a problem. The reception staff was friendly and accommodating by putting our units on the same floor and literally next to each other (which is GREAT!), even though we had to wait because the previous renter of the studio had a late checkout. Both units were clean. The kitchen in the three-bedroom unit was complete. They provided a frying pan, boiling pan, plates, bowls, spoons and forks, electric stove, cups, wine glasses, microwave, and a new sponge on the sink. The outdoor swimming pool was huge and pretty! To enter, one adult needs one access card, though. Just FYI. Definitely a great place to stay with the whole family. Thank you.
Best hotel in north Jakarta! I am work from hotel and I'm so happy 😊 the pool is best! And the last one is this hotel close with mall. I will come back ASAP!
We had a great staycation during the holiday, the kids love it, although the swimming pool is quite small compare to the size of this hotel and the number of visitor, hope next time the swimming pool will be bigger
I move to this hotel because I got bad hotel before and this hotel is unexpectedly clean fancy and large, its looks like small and old hotel from outside, even the lobby is small.. but the executive room and interior is awesome, maybe if you replace the painting & table lamp in the room, it will make the rooms looks more hip, after all its recommended to stay here
Had a great stay, perfect for family vacation. Staffs were great and very attentive. Room was very neat and clean, the food was also delicious, however did find some expired sugars on the table but the staff quickly replaced it. Pool was great too, exceptionally clean and not crowded, overall a really pleasant experience and will definitely come back again for a longer stay
Beautiful place, nice garden, very comfortable, all staff are very friendly and very helpful, nice breakfast, room with view ocean very nice and infinity swimming poll very nice
Nice and clean rooms. But lack of employee so sometime requesting are a bit slow. Restaurant are not 24 hours but location of hotel is very convenient to the mall just opposite the hotel.
perfect location, next to Mall of Indonesia and you can found many restaurant. Service was good, we were helped by Ms Rachel for check in and out, the process is very quickly. The breakfast is good
A very pleasant stay at this hotel. Great location to my activities, helpful staff, very clean room and bathroom, quiet ambience since located far from highway and traffic. Highly recommended!
My stay was really awesome. The room is literally huge with such affordable price. I love the cleanliness, the facilities, and also the staffs are very helpful. However, they can somehow improve in the taste of the meal and the variety of the breakfast menu. The traditional drink called Jamu was totally mindblowing, cool.
I have to wait for more than 1 hour to enter my room. I was arriving at the hotel with my friend at 2 p. M (which is the time when I should have been able to enter my room) and they told me to wait for 30-40 minutes, but then it ended up we waited for more than an hour. I lost my time to prepare myself for an important occasion. So sad.
Happy and very satisfied for us to stay in Mercure Ancol, especially the receptionist staff Mrs. Rahma who gave us the first best experience to spend this weekend here. Mrs. Rahma very helpful and nice to us, and gave us early check in so we can enjoy the room early. Thanks for the hospitality. The room was spacious, clean, and have the best view to Sea. I'll recommend this Hotel to my colleagues and family. Thank You so Much Mercure Ancol. 👍.
Nice for staycation with family. Comfortable environment. Only the unused ship room feels a bit spooky. The room is comfortable and clean, only the bathroom needs to be cleaner.
Resepsionis wanita, Amelia, butuh 30 menit untuk check in per customer. Di kamar sabun habis tidak di cek. Ada feces yg masih nempel di toilet / hotel female receptionist, Amelia, took 30 minutes to check in each customer, no soap and amenities in my room, has to wait for a full hour to get the soap refilled. And on the top of it all. There's dry feces in the toilet. What a horrible place to stay
Kamar hotel oke, tapi ternyata sprei kotor, ada bekas sundutan rokok, dan robek cukup besar. Awalnya ga kelihatan karena di bagian bawah ketutup selimut, pagi tadi baru kelihatan ternyata sprei tidak layak. Makanan di restaurant kurang bervariasi dan rasanya cukup aja ga yg enak juga