This hotel have 2 buildings. So you will check in at building A and your room will be at building B .The lobby is at level 2 , no lift only one escalator that need staff to switch up / down manually. Not so convenient and maybe confusing for visitors like me . Folks with family i wouldn't recommend it . The room are small can't open big luggage fully on the floor. only half space. The room we got was very shabby and at midnight I discovered a bedbug (Huge one ) crawling next to my daughter's pillow. I'm so thankful I didn't turn off the light yet and saw this vicious bug. immediately I called the reception and asked for a bug spray if they have. The staff came and I showed him the dead bloody bug I had squashed. He suggested to change room and of course with all the hassles, packing up and to carry my fast asleep daughter , I'm too exhausted to describe them. But ultimately changing to another 'clean' room was the best option. we have to endure 2 frightful nights that cost us USD500. This hotel really need to refurbished their rooms. The surroundings location not suitable for family with children's. Downstairs there's convenient store. The walk way were narrow and to drag luggage with stroller to nearby subway are quite challenging. note people in tokyo always in a rush and they walk very fast.