Mercure Dalat Resort

Beautiful room, lovely and attentive staff

The food is great, the staff is polite, and they resolve problems quickly when they arise, but the first request is to avoid letting guests stay in areas that look out at construction sites, which is very unpleasant for the residents and creates a very bad impression. The second problem is that the air conditioner in the room, despite adjusting the temperature many times, still lowers the temperature by itself. My wife was cold for 2 nights and couldn't sleep well.

4* Resort, I see the reviews are also very good, but I guess I'm not lucky, my experience for a 4* resort like this is quite bad - Beautiful architecture, in the center, convenient location with a spacious campus like this is very ok - The room is in a villa so the soundproofing with the hallway is very bad, the sound when opening and closing the door is no different, the guests in other rooms talking, pulling suitcases,... can be heard very clearly, at 11pm the guests in the next room invited each other to go karaoke and heard it so clearly that my baby woke up while sleeping - There is another problem that I really don't understand, the road leading to the main reception door to pick up and drop off guests is allowed to park for a long time, after having breakfast buffet, if I want to take the tram back to my room, I also have to take the initiative to go another way so that the tram can pick me up easily, because a 45-seat car is parked right in that path, parked for a long time, when I checked out, I went to do the procedures, my husband took the car to come, the situation was a taxi was parked, even the taxi was open trunk, sitting in the trunk for a long time without any staff reminding, my family car drove right behind the taxi, but the driver refused to drive away, causing my car to have to back up, to go another way, because backing up downhill, my husband accidentally drove far away towards the entrance, the security guard reminded me, my car drove the way he reminded me was right, this was my fault (but because I accidentally backed up because the taxi was blocking the way, not on purpose), he reminded me right but it made me wonder if the entrance was controlled, but the cars parked right at the main entrance of the lobby, no one paid attention to manage???? When I finished backing up and driving, I saw someone come out to remind the taxi??? I feel like the resort has a problem with the division of work, hope it will improve - One more thing, is the resort staff (I don't want to affect anyone's specific work so I won't mention it specifically) started talking and invited my family to buy a DL specialty??? I feel that going on vacation at the resort is really annoying I think the resort should retrain the staff

Everything was fine. Except the staff attitude was terrible from the reception to the waiters at the restaurant. Disrespectful and rude talking to customers.

Đẹp. Nhân viên dễ thương.......

Quá tuyệt cho chuyến đi nghỉ dưỡng của gia đình, mình gọi cháo cho bé và bếp hỏi rất kỹ làm đúng ý mình. Lần sau sẽ dẫn cả ông bà đi luôn

Trải nghiệm tuyệt vời, nhân viên rất chu đáo

Mercure is so beautiful, the staff is very nice, I checked out 1 hour late but they were very supportive. Will definitely come back next time with my parents too

Resort đẹp sạch sẽ,đặc trưng đà lạt

Rất tuyệt vời, được nhận phòng sớm mà không thêm chi phí nào đã vậy còn được nâng hạng phòng cũng không thêm phí nào luôn. Mọi người nếu có đọc comment này thì mình khuyên nên đặt ngay và luôn

Khách sạn mới và đẹp, không gian rộng, thoáng, kết hợp cây cối và hoa cỏ, phù hợp nghỉ ngơi, thư giãn. Thời tiết thật tốt và nắng đẹp. Mọi thứ tuyệt vời

Great resort. The staff are very friendly, friendly and cute. Thank you for making my trip so memorable.

Great service. But there is something to review the motorbike parking space. Security guards are not enthusiastic. "Leave the car in there". A sentence like an order spoils the too good image that the hotel friends inside make

Awesome exprience!!! Gia đình mình đi 2 người lớn và 2 bé, mình ghé từ rất sớm (6am) định là sẽ gửi hành lý rồi đi ăn sáng nhưng không ngờ bạn lễ tân đã flexible cho gia đình mình check in sớm luôn. Nhờ vậy mà mình có một chuyến đi rất thoải mái.Khuôn viên khách sạn được chăm sóc rất kĩ,v iệc mở nhạc Pháp xung quanh vườn làm mình cảm giác như đang đi dạo ở miền quê nước Pháp thơ mộng. Thật sự không thể diễn tả hết được cảm giác tuyệt vời khi trải nghiệm ở đây. Cảm ơn Mercure và toàn thể nhân viên đã cho mình một kỳ nghỉ đáng nhớ.

I was in room 5032, the phone broke from the first day of my stay until the checkout was not repaired, every time I went, I called the hotline number and waited for a long time. Especially with room price > 3 million, 5 star hotel but birthday guests and wellcome don't have any cake or extra service