4* Resort, I see the reviews are also very good, but I guess I'm not lucky, my experience for a 4* resort like this is quite bad
- Beautiful architecture, in the center, convenient location with a spacious campus like this is very ok
- The room is in a villa so the soundproofing with the hallway is very bad, the sound when opening and closing the door is no different, the guests in other rooms talking, pulling suitcases,... can be heard very clearly, at 11pm the guests in the next room invited each other to go karaoke and heard it so clearly that my baby woke up while sleeping
- There is another problem that I really don't understand, the road leading to the main reception door to pick up and drop off guests is allowed to park for a long time, after having breakfast buffet, if I want to take the tram back to my room, I also have to take the initiative to go another way so that the tram can pick me up easily, because a 45-seat car is parked right in that path, parked for a long time, when I checked out, I went to do the procedures, my husband took the car to come, the situation was a taxi was parked, even the taxi was open trunk, sitting in the trunk for a long time without any staff reminding, my family car drove right behind the taxi, but the driver refused to drive away, causing my car to have to back up, to go another way, because backing up downhill, my husband accidentally drove far away towards the entrance, the security guard reminded me, my car drove the way he reminded me was right, this was my fault (but because I accidentally backed up because the taxi was blocking the way, not on purpose), he reminded me right but it made me wonder if the entrance was controlled, but the cars parked right at the main entrance of the lobby, no one paid attention to manage???? When I finished backing up and driving, I saw someone come out to remind the taxi??? I feel like the resort has a problem with the division of work, hope it will improve
- One more thing, is the resort staff (I don't want to affect anyone's specific work so I won't mention it specifically) started talking and invited my family to buy a DL specialty??? I feel that going on vacation at the resort is really annoying
I think the resort should retrain the staff