we took a long time to check in, but the receptionist come with us to the room and explain all about hotel and places around hotel, room is clean, big, we got a free upgraded room, breakfast so many choices and great.
The hotel is just opposite My Khe Beach, receptionist are friendly and able to communicate with English. Free Airport shuttle pick up service only twice a day which is 10.30am and 3.30pm and required to reserve upfront. Breakfast buffet is good and pretty much variety of food are available. Room is clean and hygiene but disappointed is not directly face the beach.
The room was very smelly (shrimp paste to be exact). The air-con was not in a good condition. I had to turn on the fan also. The male staff was uncomfortable. Even though he supported us with some discomfort but his attitude was discomfort.
Me and my friend had a late check in around 1 am, but the staff especially Nguyen Ngoc Thiinh was very kind and helpful. He tried his best to help me find my friend's phone that lost in taxi. So pleasant to stay here, hopefully can back soon!