Refund & Reschedule Policy
• Vietjet Thailand (VZ)
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-17, 2024.
Reschedule:
One-time change to other flight to/from CEI, free of charge (new traveling date within 7 days from original date).
Free re-route to closet destinations (CNX) with similar sector length (applicable for flight 11-17 September 2024 only).
Refund:
Credit shell 365 days from departure date in first sector.
Remark:
In case of re-routing, transportation services will not be provided.
• Thai AirAsia (FD)
Update September 13, 2024: Thai AirAsia will operate these flights as follows,
FD3199 Don Mueang - Chiang Rai at 11.35 to 13.00
FD3209 Don Mueang - Chiang Rai time 14.50 arrive 16.10
FD3200 Chiang Rai - Don Mueang Time 15.00 to 16.15
FD3210 Chiang Rai - Don Mueang Time 17.10 arrive 18.25
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-12, 2024.
Reschedule:
Reschedule to a new flight on the same route once (within 7 days from the original travel date), free of charge and subject to seat availability on each flight.
Reroute to Chiang Mai Airport once, free of charge and subject to seat availability on each flight (travel dates are set to expire on September 20, 2024)
Refund:
AirAsia Credit retention of the ticket value, valid for 730 calendar days (2 years) from the date the credit is approved.
The new travel date may occur after the credit expiry date according to the available flight schedule.
Remark:
In case of re-routing, transportation services will not be provided.
• Thai Lion Air (SL)
Update September 13, 2024: Thai Lion Air is cancelling these following flights,
SL532 Don Mueang - Chiang Rai depart 06.50 arrive 08.15
SL533 Chiang Rai - Don Mueang depart 08.55 arrive 10.15
Affected flights:
Flights on DMK-CEI route and CEI-DMK routes between September 11-17, 2024.
Reschedule:
Change flights 1 time (within 90 days).
Change flight routes only to/from CNX.
Free of charge.
Refund:
Keep ticket credit for 90 days from the original travel date
Remark:
In case of re-routing, transportation services will not be provided.
• Nok Airlines (DD)
Update September 13, 2024: DMK-CEI route will be operating as usual.
Affected flights:
Flights to and from Mae Fah Luang Chiang Rai International Airport between September 11-12, 2024.
Reschedule:
Flight reschedule can be made 1 time (within 1 month from the original travel date).
Route change to nearby airport can be made 1 time (within 1 month from the original travel date).
Exclude reschedule fee and fare differences.
Refund:
Keep 100% of ticket value voucher (duration of use within 90 days).
Remark:
In case of re-routing, transportation services will not be provided.
• Thai Airways (TG)
Update September 13, 2024: Thai Airways will operate these flights as follows,
TG130 departs Bangkok at 9:30 a.m. and arrives in Chiang Rai at 11:05 a.m.
TG132 departs Bangkok at 12:30 and arrives in Chiang Rai at 14:05.
TG131 departs Chiang Rai at 12.20 and arrives in Bangkok at 13.50.
TG133 departs Chiang Rai at 3:20 PM and arrives in Bangkok at 4:50 PM.
Affected flights:
Tickets issued before and/or until September 10, 2024 and for travel to and from Mae Fah Luang Chiang Rai International Airport between September 11-12, 2024.
Reschedule:
Reschedule flight/travel date on the same route (free of charge/fare differences).
Change to any domestic route Thai Airways operates (exclude fare differences if new ticket price is higher/refund fare differences if new ticket price is lower).
Refund:
In case of flight cancellation, can request full refund.