Check in: Already requested to be beside with my sister room as possible but during check in time, got room far away, and when I mentioned it, this lady said my room is different grade with them, and also full. I noticed this lady is not trying enough to service. Room: Requested non smoking room but when entering the room, strong smell of smoking. Calling to reception to inform and exchange but the answer is Full. When going down to reception to one lady, saying it 's full again. This lady is same as before, not really helping. After coming home from wake at night, when my sister entering my booking room, she said this room is so strong smoking smell, can't stand it and stay there. So she called again to ask to change the room. But their solution when the 2 guys come to our room is to get maintenance with air freshener spray and we have to be outside the room for about 30mins. For us this really unhelpful, inconsiderate and unprofessional solution although this guy is better than that lady, at least he is trying to give solution. So I asked him to call or inform his manager to find another room for us. Finally he said there 's a room available, actually for emergency purposes. Anyway finally we can change room and sleep peacefully after tired for travelling to attend the wake and funeral.