The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown.
Their staff is very nice and helpful. My son got sick in midnight and the staff offered me to take my son to the hospital. Facility, the bed is really comfortable. Breakfast is okay.
Awesome hospitality for the room and also the staff. Great staycation I ever had. Thank you Ciputra world hotel. Yummy breakfast. Kids friendly. Hope can stay one day. Thank you.
The room was good enough, it just a little bit noisy when you get the top floor. However, the breakfast serves very well, tasty with many variant menu that you can choose.
The room is amazing! The living room is huge. Family friendly. All rooms have kitchen. Only cons is that the hotel do not provide iron and iron board to use. They only do pressing service 3 pieces for Rp40,000.
From the first time my foot step the Santika Pandegiling I feel the warm welcome from the staff. The receptionist voice intonation was so perfect so that make me feel like I am welcoming by them, if I am not mistaken her name was Ellen. Then again I enter room and I was surprise when I saw a welcome cake and welcome letter with my name mentioned in the table, small touch but meaningful. The breakfast was so delicious. Everything was so amazing here. For sure I will be coming back here
The hotel is great for a short escape. The location is very strategic, the room is wide and clean, the service is excellent! They gave me a non-smoking room as I requested and I am so grateful for that. And what great next is that they gave guests a reusable and refilled water bottle and glasses so that no plastic wasted. Go Green!
The second time I stayed at Batiqa. The first one is for business and this time for exploring Surabaya. Overall so great! The staff at the lobby was very helpful in handling my problem with the room key. And of course, the food at the rooftop is awesome! Especially the Nasi Goreng Batiqa 🔥 Very recommended! Shoutout to staff Kak Rizky from FnB department, very helpful and so nice at the same time.
Spacious, clean and comfortable room with traditional ambience. Lovely. Clean and complete bathroom. The air conditioner need a few minutes to adjust at our desired temp. But after all it works well. Nice and helpful staffs.
Place better than we thought. Service so great too. Place very strategic. So nice. Recommended. Beautiful interior and the excellent staff makes me want to come again Surabaya. Thank you for giving us great offer and introduce us to Ayola! We are satisfied customers.
xoxo
Their food taste mid, they don't have a proper dinning hall, the variation of food is also not good, the fruit not fresh. When I arrived the chicken is out, and I have to ask before they send new chicken and it doesn't taste fresh.
Such a poor place to stay. Doesn't match the picture they advertise at all. Full of mosquitos and cleanliness is below par. I can't even stay and I booked out and book in another hotel to stay.