Booked because it stated 5 stars hotel with a great ratings. However, I just got texted via WA about check in details and found this is odd. They said the check in is at myvi car at carpark (don't have the lobby / front desk). Then I quickly read on the review both this site and on google they said all the bad things. No one said it was a good experience other than, no check in desk, the room is smelly, dirty, the place is far and rarely grab wants to pick up. I came with the babies and elders, we used van. We cannot enter the carpark as the height of the van is above the max height. Also, it was far from the genting highlands. It took 40rm 1 way. Check in time is at 3pm but cannot keep the luggages / do early check in even though the room is available. They charged us rm 100 for early check in at 12pm. Thus, we decided to book a proper hotel and again read the reviews first. Not wanting to believe the good ratings and 5 star hotel. And leave this hotel unoccupied. This is worst! Waste money