When we checked in, we were given twin beds instead of a queen or King (which we requested specifically for our honeymoon). The desk officer, Tina, said that we would get another room the next day, and offered to push the beds together. Then the bathroom was clogged. We called maintenance and they fixed the problem. Temporarily. The next day we had a seminar to attend but were assured we would be transferred to another room. When we got home, late, we were told that we couldn't be transferred because they had overbooked. So we had to use the same room, and the bathroom got clogged yet again. Plus, they had not even cleaned!!! That brought me to tears. We settled in, and someone knocked on our door. A supervisor to Tina called Roselle. She wanted to transfer us to another room but it was too late, so we opted to do it the next day. Thankfully, this Roselle and her staff (Beth, the desk officer at the time) went above and beyond. They seem to have upgraded our room, and gave us really good service after that. Unfortunately, they could not return the two nights me and my husband spent in discomfort.