I am really satisfied with may stay with Savoy Hotel because my request for Airport view room was granted and every staff from the hotel are accommodating and friendly.
Excellent customer service from the front desk staffs and to the guard who assisted us, the room is very clean. The location of the hotel is secured and convenient for us. Highly recommended.
The capsule is clean the bed & toilet. The breakfast is very good... Sure I will check in again... Friendly staff... But the bath soap & toothpaste is small...
The place was nice. For some people, the name could be misleading. I tried to find"Favila Condotel", but nobody knows about it. If you decided to stay in this place, you should ask for"101 Newport Boulevard" and tell the receptionist you're staying at Favila 's unit.
The last few check-in was challenging at the front desk. 1. not if I am given the right room as paid. 2. Being a Bon Voyage member means little especially if I booked through the app. 3. As a constant traveller time is limited. You come in the evening to check and you wait to be entertained and later after a long walk to the room you end up with non-functioning keys. Never mind that you come back down to change the cards then you wait in a queue. 4. I pay the same rate or equivalent as before but compared to then and now I don't enjoy good rooms.
Our stay was very welcoming, an excellent and friendly experience. I had made contact with the owners by phone and also by face to face. The staff members was very inviting and helpful too. Thank you kindly. We will definitely book and stay again ๐.