The reception staff was truly helpful. They took care their customers with kindness and warm heart like a five star hotel. The room is very clean and nice-organized. A very first three stars hotel to stay in Ha Noi
The hotel is very comfy, locations is very strategic, you can walk wherever you want because near good places, the staff are so friendly and helpful, and also can help to accommodate to Ha Long Bay. Super recommended.
Great place to stay in Hanoi if you want to explore the old quarter areas. Very near to the Hoan Kiem Lake and the night market. Everyone is so warm and courteous towards their guests. I really enjoyed my stay here.
The hotel staff were very friendly and accommodating. The foods are also delicious. It was a nice experience we have had there. The room was great. It was the perfect idea to stay at this hotel.
Location was very good, everything walking distance. But we little bit disappointed when we enter the room it doesn't like what I saw in the picture. Room was so small
The female and male receptionists are not accommodating and the way they responded to us didn’t sound nice. We are you sure if they understood us or not but I travelled with a Vietnamese companion. Also, there were no mineral water served and for 3.000.000 VND for 3 nights of stay, we thought it was very expensive especially when we saw the room. It was overpriced for the service that we received. Only the fireworks show was the main event. Hanoi Royal Palace Hotel 2 at 95 Hang Bong Street is not good to be recommended. I will not check in at this hotel again. It must not be rated 4-stars. Traveloka, please update the info about this hotel. It’s misleading.
We were very impressed with the receptionist 's service, they took us into a taxi and said goodbye when I will check out. Located is very strategy and many delicious food and cheap arround hotel area. Breakfast is good, we expected their breakfast just simple but the actual we are very satisfied, their breakfast is completed and many deliciuos food.
Glad just stayed one night. Won't go back to this hotel any more. Overprice for the quality provided. All pictures don't show the current situation. Booked for city view but got wall view.
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