We arrived early morning, room was not ready yet however shower and bathroom is available for freshened up after overnight sleeper bus trip from Hanoi. Receptionist was very friendly, the best we met so far in Vietnam trip. She gave us map and recommendation of places in Sapa with very detail information. All staffs was very accommodating for all our inquiries they offer additional services i.e. Motorbike rental, laundry, bus ticket booking arrangement in reasonable price. Breakfast offer was good, quality is very good. no wonder they have good review on web I would love to recommend this hotel as stay destination